support

Emberlist Support

Thanks for using Emberlist.

Contact

Email: emberlist.app@outlook.com

We read support mail as soon as we can. Please include:

• Device (iPhone or iPad) and iOS version

• What you were trying to do

• Screenshots if useful

Common questions

Do I need an account?

No. There is no Emberlist login or subscription. Optional research uses credits. Your list lives on your device and can back up with your iCloud.

Research credits

Each Grok research uses 1 credit. New accounts get a small free trial. You can buy more packs in Settings under Research credits. Credits can follow your iCloud account across your devices when iCloud is signed in.

My list on iPhone and iPad

Use the same Apple ID / iCloud on both devices and open the app while online so the list can restore from private iCloud backup.

If credits don’t match on two devices

Open Emberlist on both devices while online. In Settings under Research credits, tap Sync credits if you see it. Confirm both devices use the same iCloud account.

Research failed or credit issues

Describe what happened and roughly when and email support. If a research request cannot be completed, the app is designed to restore a held credit when possible.

Refunds (App Store)

Purchases of the app and In-App Purchases are handled by Apple. For refund requests, use reportaproblem.apple.com or your Apple media purchase history.

Privacy

See our Privacy Policy page.