ABOUT ME

Professional Summary

I’m a Certified Google IT Support and Cybersecurity Professional with hands-on experience in technical support, IT operations, and modern cloud-based tools. I’m passionate about solving tech problems and making sure systems run smoothly while staying secure. I believe the human side of support is just as important as technical skills, so I always bring a friendly, clear, and dependable approach.

   What I Can Help With:

• Manage and resolve customer issues with empathy and speed
  
  

• Troubleshoot hardware, software, and connectivity issues (Windows, Microsoft 365)
  
  

• Set up and support secure VPN access for remote teams
  
  

• Detect and respond to basic security alerts and user account breaches
  
  

• Guide users through MFA (multi-factor authentication) and secure password practices
  
  

• Organize tasks and incidents using Trello, Jira, and ticketing systems
  
  

• Assist with cloud tools like Google Workspace, Zoom, and CRMs
  
  

• Write simple guides or SOPs to help teams self-serve with confidence
  
  

   Tools & Platforms I Use:

• Google Workspace (Gmail, Calendar, Drive, Docs)
  
  

• Microsoft 365 (Outlook, Teams, Excel, Word)
  
  

• Zendesk & Freshdesk (Customer Support)
  
  

• Trello & Jira (Project & Task Tracking)
  
  

• VPN Tools: Cisco AnyConnect, OpenVPN
  
  

• CRM platforms (HubSpot, Zoho, etc.)
  
  

• Antivirus & Endpoint Protection
  
  

• MFA tools and basic SIEM exposure
  
  

• Password managers (Bitwarden, LastPass)
  
  

  What I'm Working Towards

I am actively growing my career in DevSecOps, where I can combine IT support, automation, and cloud security. I love being the person who turns a frustrating tech issue into a clear, secure, and confidence-boosting solution.