ABOUT ME
Professional Summary
I’m a Customer Support Specialist with a Google IT Support Professional Certificate and hands-on experience in technical support, IT operations, and modern cloud-based tools. I’m passionate about solving technical problems, keeping systems running smoothly, and helping users feel confident with technology. I believe the human side of support is just as important as technical skills, so I always bring a friendly, clear, and dependable approach.
What I Can Help With:
Manage and resolve customer issues with empathy and speed
Troubleshoot hardware, software, and connectivity issues (Windows, Microsoft 365)
Set up and support secure VPN access for remote teams
Detect and respond to basic security alerts and user account breaches
Guide users through MFA (multi-factor authentication) and secure password practices
Organize tasks and incidents using Trello, Jira, and ticketing systems
Assist with cloud tools like Google Workspace, Zoom, and CRMs
Write simple guides or SOPs to help teams self-serve with confidence
Tools & Platforms I Use:
Google Workspace (Gmail, Calendar, Drive, Docs)
Microsoft 365 (Outlook, Teams, Excel, Word)
Zendesk & Freshdesk (Customer Support)
Trello & Jira (Project & Task Tracking)
VPN Tools: Cisco AnyConnect, OpenVPN
CRM platforms (HubSpot, Zoho, etc.)
Antivirus & Endpoint Protection
MFA tools and basic SIEM exposure
Password managers (Bitwarden, LastPass)
What I'm Working Towards
I am actively growing my career in DevSecOps, where I can combine IT support, automation, and cloud security. I love being the person who turns a frustrating tech issue into a clear, secure, and confidence-boosting solution.
