# Privacy Policy for ElMassyaf
**Last updated: May 2026**
ElMasyef respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and your rights when using the ElMasyef mobile application and related services.
By using ElMassyaf, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
We may collect and process the following categories of information:
### a. Account and Identity Information
- Full name
- Email address
- Phone number
- User account ID
- Profile image and account details
- Government-issued identification documents or guest verification images when required for booking, verification, legal compliance, or fraud prevention
### b. Reservation and Booking Information
- Reservation dates and duration
- Guest count and booking details
- Selected properties and user preferences
- Booking status, cancellation history, and related updates
- Payment and deposit status
- Wallet balance and transaction history
### c. Payment Information
Payments are processed through third-party payment providers. We may collect:
- Payment reference details
- Transaction records
- Payment proof uploads, such as bank transfer screenshots
We do **not** store full credit card or debit card numbers.
### d. Messages, Reviews, and User Content
- Messages exchanged between guests and property owners
- Reviews, ratings, and feedback
- Uploaded content, photos, documents, or attachments submitted through the app
### e. Device, Technical, and Diagnostic Data
We may automatically collect:
- Device model and operating system
- App version
- IP address
- Device-related identifiers and push notification tokens
- App usage logs
- API request diagnostics
- Performance and crash reports, including tools such as Crashlytics
### f. Maps and Location-Related Features
ElMassyaf may display maps, property locations, and nearby areas using third-party map services.
The app does **not** require or actively collect precise device location permissions from users during normal use.
Some location-related functionality may rely on:
- General geographic information associated with properties
- Network-based or service-based information provided by third-party providers
Third-party map providers may collect limited technical information according to their own privacy policies.
## 2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process reservations and payment-related flows
- Enable communication between guests and property owners
- Verify users and help prevent fraud, misuse, or unauthorized activity
- Send notifications, booking updates, and service-related messages
- Improve app functionality, stability, and user experience
- Monitor app performance and fix technical issues
- Comply with legal, regulatory, and operational requirements
## 3. Data Storage and Security
We use secure servers and trusted infrastructure providers to store and process your information. We apply reasonable technical and organizational safeguards designed to protect your data from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
## 4. Sharing of Information
We do **not** sell your personal information.
We may share limited information with:
- Property owners related to your reservations and stay arrangements
- Payment providers and financial service partners
- Cloud hosting, notification, analytics, diagnostics, and infrastructure providers
- Verification, compliance, and fraud prevention service providers
- Legal authorities or regulators when required by law or when necessary to protect users, enforce our rights, or maintain platform security
## 5. Third-Party Services
ElMasyef may use third-party services such as:
- Payment gateways
- Push notification providers
- Crash reporting and diagnostic tools
- Maps and location-related services
- Cloud hosting and backend infrastructure services
These providers may process information in accordance with their own privacy policies and legal obligations.
## 6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your account or personal data
- Withdraw app permissions such as camera, photo library, or notifications, where applicable
- Stop using the app at any time
To exercise your rights, please contact us using the contact details below.
## 7. Data Retention
We retain personal information only for as long as necessary to:
- Provide app services
- Maintain reservation and transaction records
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Prevent fraud, abuse, or security incidents
Certain information may be retained for longer where legally required or reasonably necessary for legitimate operational purposes.
## 8. Children’s Privacy
ElMasyef is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
## 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the app after such updates constitutes acceptance of the revised Privacy Policy.
## 10. Account and Data Deletion Requests
Users may request deletion of their account and personal data at any time.
To request account or data deletion:
- Email us at **info@elmassyaf.app**
- Use the email address associated with your account
- Include sufficient details to help us identify and process your request
We will process deletion requests within a reasonable timeframe, unless retention is required for legal, regulatory, security, financial, or operational reasons.
## 11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
**Email:** info@elmassyaf.app