Elma Imanuelita
Recruitment & Selection, HR Administration, Payroll, Employee/Customer Service, Team Coordination, Content & Media Handling
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About Me
Since my early days as a Psychology student, I’ve been fascinated by how people work, interact, and grow within a workplace. That curiosity has led me to diverse experiences, from managing recruitment and payroll as an HR intern, serving customers in the fitness industry, to overseeing daily operations in a café.
Each role taught me valuable lessons: precision when handling administration, empathy when addressing customer concerns, and leadership when guiding a small team to stay cohesive under pressure.
With a GPA of 3.74 and a strong foundation in Psychology, I believe combining analytical skills, communication, and management is key to building teams that are both productive and harmonious. I am currently open to opportunities in Human Resources, store management, and other leadership roles.
My Experience
Human Resource Development Intern
- Conducted tutor recruitment process, including CV screening, administering psychological tests, and scoring results.
- Prepared and updated employment contracts for both new and existing tutors.
- Managed employee attendance and overtime data as the basis for monthly payroll calculation.
- Created and distributed internal memos.
- Performed quality control on tutors and employees.
Presenter of Training Materials on Teamwork and Company SOPs
- Design and deliver effective training materials to enhance employees' understanding of teamwork and company standard operating procedures (SOPs).
- Help trainees understand the importance of teamwork in achieving organizational goals through an interactive approach.
- Ensure training runs in accordance with predetermined objectives.
- Coordinate with the group to customize training materials according to company needs.
Coordinator of Media and Information Department in BEM-F Psychology UNMER Malang
- Managing and overseeing all media-related activities for the Student Executive Board (BEM).
- Planning and creating digital content for social media platforms to enhance engagement and visibility.
- Leading a team to develop promotional materials and educational posts aligned with the Faculty of Psychology's vision and mission.
- Ensuring the accuracy and relevance of all information shared across platforms.
- Collaborating with other departments to support event promotions and faculty campaigns.
- Organizing meetings and training sessions for team members to enhance skills and collaboration.
Publication, Decoration, and Documentation Division (PDD) for PKKMB 2024
Publication, Decoration, and Documentation Division (PDD) for PKKMB 2024
- Designing promotional materials for the event, such as posters, banners, and social media content.
- Managing event decoration to align with the determined concept.
- Documenting activities through photography and videography to capture event highlights.
- Collaborating with other divisions to support the event's overall success.
- Handling post-event media, including editing and organizing photo and video archives.
Customer Service at WWGYM Malang
Customer Service at WWGYM Malang
- Registered new members and renewed existing memberships to ensure smooth customer experience.
- Managed attendance records of customers and monitored member activities.
- Provided professional assistance to customers regarding membership plans, facilities, and services.
- Handled complaints and resolved customer issues promptly to ensure satisfaction.
- Coordinated with the gym management team for operational efficiency.
- Maintained accurate data entry of customer information in the database system.
Social Media Specialist Sensakerta 2024
Social Media Specialist Sensakerta 2024
- Create content according to current trends.
- Reply to social media users' questions on online sites.
- Creating interesting captions (copywriting).
Restaurant Cashier & Server
Restaurant Cashier & Server
- Ability to deal with customers
- Answer customer questions about restaurant products
- Serve customers in accordance with SOP
- Assist transactional processes in the form of cash, scan, and debit
- Make a daily sales books.
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