Dr. Bendoly is regarded as one of the pioneers of the domain of Behavioral Operations Management. He co-edited the first special issue on Behavioral Operation in 2006, and has published / forthcoming a total of 18 articles in this domain at the Journal of Operations Management, Production and Operations Management, Journal of Applied Psychology and Decision Sciences (a selection listed below). His interest with regards to the role of human behavior can by divided into group-level/collaborative phenomena and individual-level responses to work policy, complexity and uncertainty (described below).
In the case of the latter, his work has investigated a range of worker and managerial task settings primarily in the contexts of technology implementation / project management and revenue management. Survey and controlled laboratory experiments have been his primary methods applied.