The Canadian Elite Academy 

Refund Policy

Refund Window

Participants may request a full refund (minus the administrative fee) within 7 days of registration. This window begins at the moment your registration is confirmed.

Full refund (minus admin fee)

Within 7 days of registration confirmation

No standard refund

After the 7-day window has expired

Administrative Fee

All approved refunds are subject to an administrative processing fee to cover payment processing, taxes and administrative costs.

5%

of the original registration amount

$5 minimum

regardless of registration amount

Example: If you paid $150 for registration, the admin fee is $7.50 (5%), and your refund would be $142.50. For a $60 registration, the fee is $5.00 (minimum), and your refund would be $55.00.

Platform & Payment Processing Fees

Payment processing fees charged by our payment provider (Stripe) are non-refundable and are not included in refund calculations. The administrative fee described above is in addition to any non-recoverable payment platform fees.

Note on Stripe fees: For online payments, Stripe typically charges 2.9% + $0.30 per transaction. These fees are paid directly to Stripe and cannot be recovered when issuing refunds.

8-Day Cancellation Cutoff

Registration for all events closes 8 days before the event start date. This cutoff is necessary for the academy to assess enrollment numbers against operational break-even thresholds and make informed go/no-go decisions.

Event cancellations: If the academy cancels an event due to insufficient enrollment, registered participants will receive a full refund with no administrative fee deducted.

Spot Transfers (Bulletin Board)  -  Not Active yet.

If you are unable to attend an event and are outside the refund window, you may list your spot on the Bulletin Board for transfer to another eligible participant. The transfer price is fixed at the original registration amount.

Spot transfers are peer-to-peer transactions confirmed by both parties and approved by academy administration. The academy facilitates but does not financially process spot transfers.

How to Request a Refund

1. Currently just send an email (info@canadianeliteacademy.com) and we will deal with each one on an individual basis.

Phone Contact: 6394808585