The Canadian Elite Academy 

Refund Policy

Refund Policy

As the Academy continues to grow and shift its model of delivering sessions, we will review our policies to ensure they align with our administrative capacity and program delivery structure. We aim to provide practical, safe, fun, and sustainable programming for good value.

The Academy Refund Policy 

We have developed a refund policy intending to strike a balance between recognizing the planning and set costs required to deliver programming as a not-for-profit entity and fairness to participants who have to miss a substantial number of sessions due to unforeseen circumstances.  

The Academy offers various sessions and has different refund policies. The CEO must review all refunds that session coaches cannot approve or issue. In most situations, a refund will not be issued if the session's start date is within 7 days of the cancellation. If you believe a refund should be issued, do not hesitate to complete the form to find out.

Single-time Sessions

(One Day for a period of time)

• When an athlete cannot attend, the athlete can allow another suitable athlete to attend in their spot.  

• An athlete who is not attending must find a suitable athlete.  

• It will not be the job of the Academy to find a replacement.

• If a replacement is found, the name and email of the replacement must be submitted using the form before the session begins.

• Not completing the form means the academy insurance will not apply, the athlete will not be able to participate, and no refund will be issued.

• If it is not possible to find a replacement, the form should still be completed, stating the reason for missing, and if deemed appropriate,

• A refund will be applied if the form is completed 7 days before the start of the session.

Month-long Multiday Sessions

(Same Focus Spread over a Single month)

• Month-long sessions are designed to build upon past sessions, making it impossible for an athlete to enter a single session in the middle. For this reason, no replacement athlete process can be applied to these sessions.

• During a month, an athlete might miss a single session here or there. However, a refund will only be issued if it is for a group of more than three sessions and due to injury, family emergencies, illness or for reasons approved by the Academy.  

• A request for a refund must be submitted at least 7 days before the missed sessions and not after the return to active status or the end of the month.

• The request must be made on the form found on the registration at the bottom of the site. (Refund Form)

 Mini Camps

(Multiday in a row) 

• When an athlete cannot attend, the athlete can allow another suitable athlete to attend in their spot.  

• An athlete who is not attending must find a suitable athlete.  

• It will not be the job of the Academy to find a replacement.

• If a replacement is found, the name and email of the replacement must be submitted using the form before the session begins.

• Not completing the form means the academy insurance will not apply, the athlete will not be able to participate, and no refund will be issued.

• If it is impossible to find a replacement, the form should still be completed at least 7 days before the activity start date, stating the reason for the absence, and if deemed appropriate, a refund will be applied.

Summer Beach Volleyball Training

(Two or three-month sessions)

• When an athlete cannot attend, the athlete can allow another suitable athlete to attend in their spot.  

• An athlete who is not attending must find a suitable athlete.  

• It will not be the job of the Academy to find a replacement.

• If a replacement is found, the name and email of the replacement must be submitted using the form before the session begins.

• Not completing the form means the academy insurance will not apply, the athlete will not be able to participate, and no refund will be issued.

• If it is impossible to find a replacement, the form should still be completed, in most cases a refund will not be given.

Camps 

• The replacement process does not apply to camps.

• A refund will be issued if the refund form is completed seven days before the camp and is deemed appropriate.

• Any refund requests after seven days before the camp will be reviewed on a one-by-one basis, and in most cases a refund will not be issued. Refunds will be issued if it does not adversely affect the costs and coaching staff assigned but if it is done within seven day of the camp all staff and scheduling have been done and a refund will not be given.

The Academy will review each refund request and assess it against the event and coaching assignment costs. I will provide a response within one week of the request. Any refusal of a refund by the CEO can be appealed to the Academy Board of Directors.

Phone Contact: 6394808585