App Support 

Welcome! This is the official support page for the eLearning Birds South Africa app. If you need help or want to share feedback, you’re in the right place.

About eLearning Birds South Africa

eLearning Birds South Africa is designed specifically to teach and test a person's ability to identify birds in the field, focusing only on sight and sounds of birds.

This application is designed specifically for Field Guide students and is a Study Aid and not a typical bird app.

eLearning Birds covers the whole of South Africa and its 9 Biomes regions, including 660 bird species with more than 5000 pictures and 600 bird calls. By working through various bird lists and slides, the user is taught the calls and appearance of the birds in a very simple and easy process.

In traditional bird apps, birds are typically presented in the order of name, picture, and call. This application introduces birds in a different order: first the bird's call, then its picture, and lastly its name.

This change in the 'Order of Introduction' may seem trivial, but it has a significant impact on the user's ability to remember and recognize bird calls.

It's important to note that this is not a traditional bird app; there are many amazing bird apps providing copious amounts of information regarding birds. This app focuses on teaching the user to identify birds via sight or sounds.

Frequently Asked Questions

Q: Do I need an internet connection?

A: The app works offline for most study content. Some features (like updates or certain media) may require an internet connection.

Q: I can’t hear any sounds. What should I do?

A: Make sure your device is not muted and the volume is turned up. Also check the iOS Silent Mode switch and the in-app audio settings if available.

Q: Will the app work on iPad?

A: Yes, the app supports current iPhone and iPad models running a supported iOS version. For best results, keep your device updated.

Q: I found a mistake or mismatched call/photo. How do I report it?

A: Please email YOUR_SUPPORT_EMAIL with a screenshot and a short note. Thank you!

Tips for Best Results

• Use headphones in quiet environments to learn bird calls more effectively.

• Practice little and often—short, regular sessions improve retention.

• Try learning by call first, then match visuals, then name (the app’s method).

Data & Privacy

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App Version: v1.2

Developer: Ilala Developers Pty Ltd

Support: www.pilanesbergdiscover@gmail.com

© 2025 Ilala Developers Pty Ltd. All rights reserved.