Last updated: 18-02-2026
This Privacy Policy describes how Koteshwari Foods and Life Style Pvt Ltd ("Company", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use the EKO Customer App and related services (collectively, the "Services").
By installing, accessing, or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws.
The information we collect depends on how you use our Services. Some information is required to provide the Services, and without it we may not be able to operate the app.
Account Information
Mobile phone number (required)
Profile name (required)
Optional information such as profile photo and "About" details
Transactions and Payments
Order details, delivery address, transaction amount
Payment method information (processed securely via authorized payment partners)
Customer Support Communications
Information you provide when contacting support, including messages, email address, or issue details
Usage and Log Information
App interactions, features used, timestamps, crash reports, diagnostics, and performance data
Device and Connection Information
Device model, operating system, app version, battery level, network information, IP address, language, and time zone
Location Information
Precise location (only with your permission) for delivery and location-based features
Approximate location (city/state) derived from IP address for analytics and troubleshooting
Cookies and Similar Technologies
Used to operate, improve, personalize, and understand usage of our Services
We use collected information to:
Operate and provide the Services
Process orders, deliveries, and payments
Improve app functionality, performance, and user experience
Provide customer support and respond to inquiries
Communicate service-related updates, policies, and offers
Ensure safety, security, fraud prevention, and legal compliance
We do not display third-party banner advertisements in the app.
We may share information in the following circumstances:
Service Providers
With trusted third-party vendors who help us operate the app (payments, logistics, analytics, customer support), under strict confidentiality and data protection obligations
Legal and Safety Reasons
When required by law, legal process, or government request
To protect the rights, safety, and security of EKO, our users, or others
Business Transfers
In case of a merger, acquisition, or sale of assets, subject to applicable data protection laws
We do not sell your personal data.
We retain personal information only for as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the type of data and purpose of processing.
You may, subject to applicable law:
Access or update your account information
Control app permissions (location, notifications, etc.) via device settings
Request deletion of your account and personal data
Account Deletion
You can delete your EKO account from within the app
After login / sign up, from Shop Screen, navigate to profile button on top right —> Account Settings (Scroll down) —> Account Privacy —> Request to Delete Account —> Choose why do you want to delete the account —> Delete my Account
Upon deletion, personal data will be removed except where retention is legally required
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure.
EKO is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Any changes will be posted within the app and the "Last updated" date will be revised.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
EKO Customer Support
Koteshwari Foods and Life Style Pvt Ltd
Email: support@weeeko.in
Address: HUDA Layout, Nallagandla, Telangana – 500046, India
This Privacy Policy is intended to comply with applicable Indian data protection laws and standard app store (Google Play & Apple App Store) privacy requirements.