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Our dedicated support team operates 24/7 and will ensure a response within 24 hours to assist you promptly.
We are always ready to answer any of your questions, assist with the purchase and support you if in doubt.
Your satisfaction is our highest priority.
ekandcomail@gmail.com
FAQ
Why should I buy your products?
Choosing our keratin-based EK-LINE shampoo not only means pampering your hair but also aligning yourself with a movement towards a more sustainable future. By being conscious of the ingredients we use, we take a stand to safeguard your health and the planet.
What countries do you ship to?
We are only shipping to the United States for now.
What payment methods do you accept?
We only accept PayPal payments. If you wish to pay with a card, it must be linked to your PayPal account.
How can I buy your product?
1. Put the product in your shopping cart and then go to checkout.
2. Enter your email address in the "Your email address" field and accept the agreements.
3. If your payment is through PayPal, click the "PayPal Checkout" button.
4. The PayPal payment system window will open. Ensure that your delivery address is correct and complete the payment.
5. If you have chosen to pay with a card, fill in all the required fields to complete the payment.
6. After a successful payment, you will receive a notification to your email regarding the order you have placed.
No notification received, what now?
1. Please check your spam folder if you haven't found our email with payment details in your inbox. To prevent this from happening, we recommend adding our email addresses (ekandcomail@gmail.com and notifications@ecwid.com) to your mailbox filter in advance.
2. Contact Us
Can I track my order?
Yes, after processing and shipping your order, you will receive an email notification containing the tracking number.
Can I return the product back?
Unfortunately, products that have been purchased and delivered to you cannot be returned. Nevertheless, we are always ready to listen to your concerns and collaborate towards finding a solution that is advantageous for both parties.
Is EK-Line shampoo sold anywhere else?
Yes, you can purchase EK-Line shampoo with keratin on our EK & Co website, as well as through various online retailers such as eBay, Amazon, Facebook Marketplace, and other online stores.
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Share our EK and Company web store* and its EK-Line wellness shampoo** on Pinterest.
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