Hotel Policies

Valid ID: A government-issued ID must be presented upon check-in. 

Registration: All guests must register at the front desk.

Accepted Modes: Cash, credit/debit cards, e-wallets and online payments are accepted. 

Non-Refundable Policy: All payments made are non-refundable but may be applied to a future stay under management discretion. 

Check-In/Check-Out: Check-In is at 2:00 PM, Check-Out is by 11:00 AM. 

Late Check-Out: Subject to room availability. Fees apply until 6:00 PM. After 6:00 PM, an extra night will be charged. 

Maximum Occupancy: Maximum occupancy of two (2) guests per room. 

Extra Guests: Extra guests may incur additional charges. 

Quiet Hours: Please observe quiet hours from 12:00 midnight onwards. 

Smoking: Smoking is permitted only in designated area. A fine of 5,000.00 will be charged for violations. 

Fire Safety: Tampering with fire alarms or fire detection equipment is prohibited and will result in a P5,000.00 fine. 

Strong-Smelling Food: Please avoid bringing or consuming items like durian in rooms. A cleaning fee of PHP 500.00 may apply. 

Room Condition: Guests will be charged for excessive mess, vandalism, or damages rendering the room unhabitable. 

Service Hours: Available daily from 7:00 AM to 7:00 PM. 

Towels & Toiletries: Replacement is available outside housekeeping hours upon request. 

Eco-Friendly Practices: For extended stays, linens and towels are changed every third night of stay unless requested otherwise. 

Maintenance Issues: Report any maintenance issues, such as faulty appliances, lighting problems, or plumbing concerns, to the front desk for prompt resolution. 

Mutual Respect: Please treat all staff and fellow guests with courtesy and respect. 

Right to Refuse: The hotel reserves the right to refuse service, cancel reservations, or deny entry to guests who violate hotel policies, engage in unlawful activities or disruptive behavior, or act disrespectfully towards staff or other guests. This includes refusing service to guests who have previously exhibited such behavior. 

Visitors Registered Guests Only: Visitors are not allowed in guest rooms. Guests expecting visitors should coordinate with them directly. 

Guest Privacy Confidentiality: We do not disclose sensitive guest information to anyone. If you are expecting visitors, they must contact you directly. 

Guest Responsibility: Guests are responsible for their personal belongings. 

Loss & Theft: The hotel is not liable for any lost or missing items unless due to proven staff misconduct. 

Safety Deposit Box: Available at the front desk for safekeeping of valuables. 

Surveillance: 24/7 CCTV coverage is in place for safety and security. 

Emergency Procedures: Please review the evacuation plan posted in your room. 

Energy Conservation: Turn off lights, aircon, and electronics when leaving the room. 

Water Conservation: Help conserve water by reusing towels and minimizing usage. 

Proper Waste Disposal: Use designated bins to dispose of food waste and maintain cleanliness. 

Free Wi-Fi: Available throughout the property. Please use it responsibly to ensure a good experience for all guests. 

Found Items: Items found are kept at the front desk for a limited time. 

Claiming Items: Must present proof of ownership. Applicable handling fees may apply. 

No-Pet Policy: Pets are not allowed on hotel premises for the safety and comfort of all guests. 

Free Parking: Available on a first-come, first-served basis. 

Vehicle Security: The hotel is not responsible for theft or damage to vehicles. 

Local Regulations: All guests must comply with local laws and hotel rules during their stay.

Guest Consent: Do not photograph or film other guests or staff without their express permission. 

Hotel Areas: Filming or photography within hotel grounds should be respectful and non-disruptive. 

Environmental Commitment: We encourage participation in eco-friendly initiatives like recycling and reducing waste. 

Charged Amenities: Items such as laundry services and certain in-room amenities (e.g., slippers) may incur additional costs. 

Clarifications: Please ask the front desk for any unclear charges. 

We Listen: Share your feedback and complaints with our front desk or any staff. We're here to assist you. 

Amendments: Policies may change without prior notice. Guests are encouraged to review the latest version during check-in or booking.