Effective Date: 17.07.2025

Multi Recharge App ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services provided via the platform www.masterbank.in and Bankingpay Service Pvt Ltd.

1. Information We Collect

We collect the following types of user information:

Personal Information:

Mobile number

Full name

Address

Profile photo

KYC documents (if required for account opening)

Usage Data:

Recharge history

Transaction details

Wallet balance and activity

Login Data:

Mobile number and password

Device Information:

Device type, OS version, IP address

2. How We Use Your Information

We use the collected data to:

Provide mobile, DTH, and postpaid recharge services

Prevent fraud and ensure security

3. Sharing of Information

We do not sell your personal information. We may share your data with trusted third parties only for the following purposes:

With www.masterbank.in for recharge and banking services

With payment gateway providers for transaction processing

With regulatory authorities if required by law

4. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

5. Your Rights

You have the right to:

Access your data

Request correction or deletion of your data

Withdraw consent (may affect service availability)

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations.

7. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be notified within the app or on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: mondalanisur456@gmail.com Phone: 9775767770 Demo ID: 7001004343 Password: 410a1924 (For internal testing only – do not include on public site)