Reputation is incredibly important in the digital world. It’s easy to access reviews wherever you are, and polls show that negative experiences are more likely to elicit reviews than positive ones. Studies show consumers trust online reviews just as much as personal recommendations, and 88% of your potential clientele use them to determine the quality of your business.

With reputation management, you can get an edge over competitors who leave their reviews up to chance. Our internet marketing services are designed to promote positive reviews while identifying negative reviews and providing you with a chance to respond to the customer before they become permanent. We also incentivize customers to leave reviews using methods that increase your capture rate for positive reviews and feedback overall. The larger the number of positive reviews you have, the more trust a new customer will have in your Seattle business before they even walk in the door.

There are several significant benefits you’ll see when using our online reputation management services:

• Promote Positive – Negative reviews can quickly drag a company down. They usually aren’t reflective of the experience, promoting a one-sided exchange based on the customer’s perceptions instead of the reality of the situation. You want to encourage positive reviews, and we can help. Positive reviews can quickly outweigh negative ones, raising your business’ rating and increasing business, overall.

• Reward Reviews – We have strategies for promoting customer reviews. The more reviews you have, the better. A large number of reviews speak to the number of customers who care enough to comment on your business, as well as the breadth of experience you offer. Consumers often assume more reviews equate to a long-running, and more experienced company, even if you haven’t been open long. Our reputation management helps get more high-quality reviews that translate to a higher conversion rate.

• Mitigate the Negative – With our reputation management service, you’ll have the opportunity to respond to negative reviews before they negatively impact your business. Our service helps you to respond directly to unhappy customers before they’ve made their opinions public. You cannot erase negative reviews, but you can reduce and respond to them.

• Star-Rating Search Results – When you get reviews through Google, those ratings appear as stars under your search results. People are more likely to click on a search result with a high number of stars, giving you an edge over the competition.

• Many Stars, Many Places – If you have high ratings on multiple reviews sites, such as Yelp, Angie’s List, Facebook, and others, you will appeal to users searching on those sites for your services or products. Additionally, when a person searches for your company by name, these other review sites will appear in the results and on your website. If you have 4 or 5 stars across the board, potential customers can see, at a glance, that you are highly regarded all around.