Last updated: October 5, 2026
eTrans Solutions Inc provides the eTrans Driver application for iOS and Android. This Privacy Policy explains how information is accessed, collected, used, and shared when drivers use the application for transportation and dispatch operations.
The application works with the transportation organization that provides your driver account and assigns your trips. Information processed through the application can be associated with your driver account, organization, vehicle, and assigned trips.
We process the information needed to sign you in and operate your account, such as your login phone number, driver identifier, name, organization and vehicle information, authentication information, and session records. We also process device and app information, device identifiers, and push notification tokens needed to deliver operational notifications and support the service.
With the applicable device permissions, the application collects precise location in the foreground and background, including when the app is minimized or the screen is locked. Location updates may include coordinates, speed, heading, and accuracy. These updates are linked to the driver and used for vehicle tracking, dispatch coordination, trip progress, and operational records.
You can change location permissions in your device settings. Limiting location access may prevent tracking and other dispatch features from working correctly. Location records may be temporarily stored on the device and sent when a connection becomes available.
The application accesses assigned trip information, including passenger names and contact details, pickup and destination addresses, scheduled pickup and appointment times, transportation requirements, and dispatch notes. Depending on the trip, this information may reveal a healthcare appointment or a need for mobility assistance.
We process trip responses, status changes, completion records, and related location information to coordinate and document transportation. Trip information is provided through the transportation service and is available to drivers for their authorized work.
We process messages sent and received through the dispatch chat, including message text, sender and recipient or channel information, and timestamps. Messages are used for operational communication and are available to the relevant participants and authorized dispatch personnel.
We process vehicle inspection results, odometer readings, driver and vehicle information, and the electronic signature submitted with an inspection. The application also supports driver and passenger signatures associated with trips. Signatures and related records are uploaded to document inspections and transportation activity.
The application uses diagnostic and analytics services, including Firebase Crashlytics and Firebase Analytics. Information may include device and operating system details, app version and configuration, app activity, identifiers, crash reports, error details, and timestamps. This information helps us understand app usage, investigate problems, and improve reliability.
Authenticate drivers and provide access to their assigned work.
Assign and coordinate trips, track vehicles, and record trip progress.
Enable communication between drivers and dispatch personnel.
Record vehicle inspections, odometer readings, and trip or inspection signatures.
Deliver operational notifications and service updates.
Investigate errors, maintain security, and improve service performance and reliability.
Maintain operational records and meet applicable legal, safety, and recordkeeping requirements.
We do not sell, rent, or trade personal information.
Operational information is processed by eTrans Solutions Inc and made available to the transportation organization and authorized personnel who manage the relevant drivers, vehicles, trips, inspections, and communications. Relevant information is also processed by service providers used to operate the application, deliver notifications, and provide diagnostics and analytics.
Services used by the application include:
Google Firebase: Analytics, Messaging, and Crashlytics.
Apple Push Notification service (APNs).
Google Play Services.
For information about their practices, see Firebase Privacy and Security, Google Privacy Policy, and Apple Privacy Policy.
If you choose to open an external navigation app or place a phone call, the destination or phone number is passed to the service you select. That service operates under its own terms and privacy policy.
Information may also be disclosed when required by applicable law or a valid legal request.
Location permissions support foreground and background vehicle tracking. Notification permission allows trip updates, dispatch messages, and other operational alerts. Network access is used to exchange account, trip, chat, inspection, signature, and location information with the service.
The application stores session information, preferences, and certain operational data on the device. Some information, such as pending location updates, may be kept locally to support interrupted connections. Removing the application does not by itself delete records already stored by the service.
We retain information for as long as it is needed for the purposes described in this policy, including operating the transportation service, maintaining trip and inspection records, resolving issues, and meeting applicable legal or security requirements. The retention period depends on the type of record, its operational purpose, and any applicable recordkeeping requirements.
To request access, correction, or deletion of your data, email support@etransdispatch.com. Include enough information to identify your driver account and transportation organization, but do not send your password or unnecessary passenger or medical information. We may need to verify your identity and coordinate with your transportation organization to handle the request.
Some information may need to be retained where required or permitted by applicable law, for legitimate security purposes, or to resolve an outstanding matter. Where a request cannot be fully fulfilled, we will explain the applicable limitation. Disabling an account, revoking permissions, or uninstalling the app does not automatically delete previously recorded trips, messages, inspections, or signatures.
The application communicates with service endpoints using HTTPS. We use safeguards intended to protect personal and operational information. No method of transmission or storage can be guaranteed to be completely secure. Keep your login credentials private and protect access to your device.
The application is intended for authorized drivers and is not directed to children under 13. Transportation records supplied by an organization may include information about passengers, including minors where relevant to an assigned trip; that information is processed for transportation operations.
Depending on applicable law, you may have rights to access, correct, or request deletion of your information, or to object to or restrict certain processing. Contact support@etransdispatch.com to make a request or ask a privacy question. You may also contact the transportation organization that manages your driver account.
You can manage location and notification permissions in your device settings. Certain app functions require these permissions to operate. Where consent is required, the relevant permission or consent must be provided; this policy does not replace those requests.
We may update this policy as the service or applicable requirements change. The current policy is available at https://sites.google.com/view/edriver-privacy-policy. The date above identifies the latest revision.
eTrans Solutions Inc
eTrans Driver privacy and data requests: support@etransdispatch.com