About Me

PROFESSIONAL BIO

Edet Etorobong Imeh

I'm a high performing Virtual Assistant specializing in e-commerce operations, customer experiences, administrative support and intelligent automation.

I partner with growing businesses to bring structure, efficiency and seamless execution to their daily operations. From managing critical workflows, inboxes, and schedules to optimizing e-commerce processes, delivering exceptional customer service, and building smart automation systems. I ensure everything runs in precision.

I don't just assist, I refine systems, enhance productivity and create sustainable solutions that allow your business to operate at higher level.

MISSION & VISION

Mission

Empowering e-commerce brands with efficient systems, streamlined operations and dependable support solutions designed to improve workflow performance and business efficiency.

Vision

To build a reputation for delivering organized, innovative and result driven operational support that helps online businesses scale with confidence and efficiency.

CORE COMPETENCIES

Workflow Automation
Customer Service
E-commerce store optimization
Inventory tracking
Order Coordination
Website Development
Administrative Assistance
CRM Follow up systems
Data Organization
Operational Support

WORK EXPERIENCE

WhatsApp Sales, CRM & Customer Operations Assistant

ClintLuxury Concept (Remote)
April 2024 – Jan 2026

Managed 80+ daily customer interactions across WhatsApp and social media platforms, guiding prospects from inquiry to completed purchase.
Implemented structured communication workflows and automated response processes, improving response efficiency and reducing delayed follow-ups by 40%.
Organized CRM-style customer tracking systems for orders, inquiries, and follow-ups, improving workflow coordination and reducing missed leads by over 35%.
Supported e-commerce operations through efficient order processing, post-sale communication, and customer relationship management, contributing to improved repeat customer engagement.
Streamlined daily customer support operations within a high-volume messaging environment while maintaining personalized and professional communication.

Administrative Assistant, CRM & Sales Support

Roberto Enterprise (Remote – Dubai)
2023 – 2024

Managed customer communication and administrative support across email and messaging platforms, contributing to smooth day-to-day business operations.
Organized customer records and communication workflows, improving operational structure, sales tracking accuracy, and information accessibility.
Supported workflow efficiency by maintaining structured follow-up systems and organized lead management processes.
Assisted in improving response coordination and administrative productivity through organized task management and communication tracking methods.
Contributed to better customer experience management by resolving inquiries professionally and maintaining timely communication standards.

EDUCATIONAL BACKGROUND

Undergraduate

Electrical Electronics Engineering

University of Uyo

2025

CERTIFICATION

Completed professional training as a Virtual Assistant at Skill2Scale School

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