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4 Signs You Need To Change Your E-Commerce Fulfillment Service
4 Signs You Need To Change Your E-Commerce Fulfillment Service
Hiring an e-commerce fulfillment service should save you time, money and enable you to focus on core business tasks. Your fulfillment provider serves as your essential connection to your customers, enhancing their experience. If your provider is failing on key deliverables, then, it may be time to get smart. Here are a few signs to change your e-commerce fulfillment service and look for one that will get the job done.
#1 Complaints About Errors And Damaged Products
If you are receiving an unusual number of calls and emails about damaged or incorrect orders, it’s a sign that your current provider is lacking. Your e-commerce fulfillment service should be near the industry average of 99.94% accuracy. Few errors are understandable but, having a high volume of these mishaps can hurt your business and affect customer retention. If you are experiencing these issues, it’s time to make the change.
#2 Orders Are Not Shipped Promptly
One of the factors consumers check before purchasing anything is guaranteed or estimated delivery date. If your fulfillment company is missing out on the shipping time frames, don’t think twice of looking for another one. Not meeting turnaround times could affect customers’ expectations and result in big losses in revenues. Always choose a provider that ensures the timely delivery of products to see more happy customers.
#3 Customer Support Team Is Unreliable
Your capability to provide timely and excellent customer service depends on your communication with your provider. You must be able to reach a credible support specialist that will serve as your hands and eyes on the fulfillment floor. If you are encountering long response times or no replies at all, your customer would experience the same situation. Look for an e-commerce fulfillment service that will guarantee quick reply times and make communication a seamless process.
#4 Rising Shipping and Storage Costs
Large order fulfillment providers handle millions of orders annually. With that, they have access to discounted rates from different carriers. If your current fulfillment service does not offer low-cost shopping, you are most likely losing a lot of revenue. Make sure to partner with a provider that would offer you the lowest packages and rates available. Moreover, storage costs can also rise during peak times. See to it to find a provider that can make billing as reasonable as possible.
Wrapping Up
Never settle for less when it comes to your order fulfillment. If you are seeing these signs on your current provider, it’s to make the change and find one that will get the job done.
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