This Privacy Policy describes how Android Development Team, the developer of the EcoFresh Seller Login application (“we”, “our”, “us”), collects, uses, shares, protects or otherwise processes your information/personal data through our Seller and Delivery mobile application (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or using any service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions and agree to be governed by the laws of India including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as:
Name
Date of birth
Address
Telephone/mobile number
Email ID
Any information provided as proof of identity or address
Some sensitive personal data may be collected with your consent, such as:
Bank account details
Credit/debit card or other payment instrument information
Biometric information such as facial features or physiological details
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform. Information is compiled and analysed on an aggregated basis. We also collect your transaction-related information on the Platform and from third-party partner platforms.
When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We request you to review their policies before sharing any information.
If you receive communication from someone claiming to be Android Development Team asking for sensitive information like debit/credit card PIN, net-banking password, etc., do NOT share such information. If already shared, please notify law enforcement immediately.
For sellers and delivery partners using the Platform, we collect location data, including real-time location and background location, even when the app is closed or not actively in use.
This data is collected for:
Assigning and managing delivery tasks
Tracking delivery routes and order progress
Estimating delivery times
Safety, verification and fraud-prevention
Ensuring correct order pickup and drop
Logistics optimisation and improving delivery experience
Background location access is required for accurate route tracking and delivery task management.
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we offer the ability to opt-out.
We use your information for:
Assisting sellers and delivery partners in fulfilling orders
Enhancing user experience
Resolving disputes
Troubleshooting issues
Providing updates on offers, products, services
Customising your experience
Detecting and preventing fraud or criminal activity
Enforcing our terms and conditions
Marketing research and analytics
Your real-time and background location information is used for:
Order assignment
Navigation and routing
Pickup & delivery verification
Providing accurate updates
Route optimisation
Safety and compliance
Delivery performance tracking
Location access is mandatory for delivery features. Certain services may not function if permissions are denied.
We may share your personal data with:
Group entities and affiliates
Sellers, business partners, logistics partners
Payment instrument providers
Third-party service providers
Reward program partners
We may also disclose information to:
Government or law enforcement agencies (as required by law)
Protect rights, property, or safety of users or the public
Enforce Terms of Use or Privacy Policy
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss or misuse.
However, internet-based data transmission is not fully secure. By using the Platform, you accept the inherent security risks of transmitting data online.
Users must ensure secure handling of their login credentials.
You may delete your account via your profile/settings. After deletion:
All account-related information is removed
Access to the account is lost
Deletion may be delayed if any services, issues or claims are pending
We retain personal data only as long as necessary or required under applicable laws.
We may retain anonymised data for analytics.
Location logs may be retained for safety, audit and compliance.
You may access, update, or correct your personal data through the Platform.
You may also modify app permissions, including location access.
However, withdrawing key permissions may affect service functionality.
By using the Platform or providing information, you consent to:
Collection
Storage
Use
Disclosure
Processing
of your information including background location data in accordance with this Privacy Policy.
You may withdraw consent by contacting the Grievance Officer. Withdrawal is not retroactive and may restrict services.
We may update this Privacy Policy occasionally. Users are advised to check periodically. Significant changes will be notified where legally required.
Name: Janhvi Sawant
Designation: Grievance Officer
Address: At Post Pathkal, Tal. Dist. Satara – 415011, Maharashtra
Time: Monday – Friday (9:00 AM – 6:00 PM)
This policy outlines how cancellations or refunds can be processed for products/services purchased through the Platform.
Requests must be made within 3 days of placing the order
Cancellations may be denied if the order has shipped or is out for delivery
Perishable items are not eligible for cancellation
Damaged/defective items must be reported within 3 days
Manufacturer warranty issues must be handled directly with the manufacturer
Refunds approved by Android Development Team will be processed within 3 days