Privacy Policy for EBS Thuận Thành

This Privacy Policy applies to the mobile application “EBS Thuận Thành”, operated and published by Công ty Cổ phần Môi trường Thuận Thành.
The application is designed for customers to submit and manage requests related to waste collection services.

1. Data We Collect

Camera

The app may request access to the device camera solely for taking photos that users attach to waste collection requests.
We do not collect, store, upload, or transmit any photos unless the user voluntarily submits them as part of their request.

Location

The app may access Precise Location and Approximate Location only when the user grants permission.
Location is used solely for:

• Determining the waste collection address

• Recommending the nearest collection point (if applicable)

• Improving request accuracy for field operations

Location data is not uploaded or shared unless it is part of a submitted request.

User-Submitted Information

When creating a waste collection request, users may voluntarily provide:

• Photos of the waste

• Descriptions or notes related to the service request

This information is used only to process and manage the user’s waste collection order.

2. How We Use the Data

• To enable customers to create, submit, and track waste collection service requests

• To attach photos taken by users to their service requests

• To support customer service and operational teams in handling waste collection workflows
  
  

We do not use personal data for advertising, analytics, or tracking.

3. Data Storage

• Photos taken through the app remain on the user’s device unless uploaded as part of a request
  
  

• Submitted information is stored securely on our service system solely to support service processing

4. Data Sharing

We do not share personal data with any third parties, except when required internally to complete the user’s service request.
We do not sell or transfer data for marketing or commercial purposes.

5. User Rights and Control

• Users may revoke Camera permissions at any time via device settings

• Users may request correction or deletion of submitted personal data by contacting our team

• Features requiring Camera access may not function without permission

6. Contact Information

For any questions about this Privacy Policy, please contact us at:
manager.thuanthanhenco@gmail.com
ngoxuanbac2k4@gmail.com