Eato App - Privacy Policy

Last Updated: June 10, 2025

Welcome to Eato, your convenient food delivery app! This Privacy Policy describes how Eato ("we," "our," or "us") collects, uses, and discloses your information when you use our mobile application and services (collectively, the "Services").

By using Eato, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services to you.

• Personal Information You Provide Directly:

  • Mobile Number: When you log in or register, we collect your mobile number. This is used for account creation, authentication via OTP (One-Time Password), and to communicate with you regarding your orders.

  • Delivery Address: To deliver your food orders, we collect your precise delivery address(es). This includes street name, building number, apartment/suite number, and any relevant landmarks.

  • Order Details: We collect information related to your food orders, including items ordered, restaurant, order time, and order history.

• Information We Collect Automatically:

  • Location Information: To display restaurants near your current location and to facilitate food delivery, we access your device's precise location (GPS and network-based). You will be prompted to grant us access to this information. You can disable location services through your device settings, but this may affect the functionality of the app.

  • Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system version, unique device identifiers, and mobile network information.

  • Usage Information: We collect information about how you interact with our app, such as the pages or screens you view, the features you use, the time spent on the app, and app crashes. This helps us improve our app's performance and user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Maintain Our Services: This includes processing your orders, facilitating deliveries, displaying nearby restaurants, and managing your account.

• Authentication and Security: Your mobile number and OTP are used for secure login and to protect your account.

• Improve and Personalize Your Experience: We use your location to show relevant restaurants and your order history to offer personalized recommendations. Usage information helps us understand user behavior and enhance app features.

• Communicate with You: We use your mobile number to send order updates, delivery status notifications, and customer service communications.

• Customer Support: To assist you with any inquiries, issues, or feedback you may have.

• Troubleshooting and Error Resolution: To identify and fix technical problems within the app.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We understand the importance of your privacy. We explicitly state that we will never share your personal information (mobile number, delivery address, etc.) with any third parties for their marketing or promotional purposes.

However, we may share your information in the following limited circumstances to facilitate the operation of our Services:

• With Restaurants: We share your order details (menu items, quantity, special instructions) with the restaurants you order from, so they can prepare your food. We do not share your mobile number directly with restaurants.

• With Delivery Partners: We share your delivery address and contact name (your first name or a pseudo-name to identify the recipient) with our delivery partners (delivery boys) so they can deliver your order to the correct location. We do not share your full mobile number with delivery partners. They will contact you through the app's masked calling feature if necessary.

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, cloud hosting, and customer support. These service providers are obligated to protect your information and use it only for the purposesfor which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of Eato.

  • Prevent or investigate possible wrongdoing in connection with the Service.

  • Protect the personal safety of users of the Service or the public.

  • Protect against legal liability.

4. Data Security

We are committed to protecting the security of your information. We implement appropriate technical and organizational measures to safeguard the information we collect and maintain. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

• Location Information: You can enable or disable location services for Eato at any time through your device settings. However, disabling location services will limit the functionality of the app, as we will not be able to show you nearby restaurants or facilitate deliveries.

• Account Information: If you wish to update or correct your delivery address, you can do so within the app.

• Communication Preferences: You may opt out of receiving certain non-essential communications from us.

6. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at : havelifetech03@gmail.com