EASYGO PRIVACY POLICY

Effective Date: January 22, 2024
Last Updated: 2026

1. Introduction

EasyGo (“EasyGo,” “we,” “our,” or “us”) operates a web-based delivery platform connecting customers with restaurants, retail stores, and independent delivery drivers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website and related services.

By using EasyGo, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Delivery address
  
  

2.2 Order & Transaction Data

• Order details
  
  

• Payment confirmation
  
  

• Transaction history
  
  

2.3 Location Data

Location data may be collected with your explicit consent to facilitate delivery services.

2.4 Device & Usage Information

• IP address
  
  

• Browser type
  
  

• Device information
  
  

• Website usage data
  
  

3. How We Use Information

We use collected information to:

• Process and manage orders
  
  

• Coordinate deliveries
  
  

• Communicate with customers and partners
  
  

• Prevent fraud and abuse
  
  

• Improve platform functionality
  
  

We do not sell personal data.

4. Payment Processing

All payments are processed through secure third-party payment processors (e.g., Stripe). EasyGo does not store full credit or debit card information on its servers.

5. Data Retention

Personal data is retained only as long as necessary to:

• Provide services
  
  

• Comply with legal obligations
  
  

• Resolve disputes
  
  

• Enforce agreements
  
  

6. User Rights

Users may request:

• Access to their data
  
  

• Correction of inaccurate information
  
  

• Deletion of personal data
  
  

Requests may be submitted to:
📧 Eazewayofficial@gmail.com

7. Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access or misuse.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Continued use of the website constitutes acceptance of any revisions.

EASYGO TERMS & CONDITIONS

Effective Date: January 22, 2024

1. Platform Structure

EasyGo operates exclusively through its official website for customers.

• Customers place orders via the website.
  
  

• Customers do not use a mobile application.
  
  

• Delivery drivers operate through a separate internal driver application.
  
  

2. Mandatory Prepayment Policy

All customer orders must be paid in full prior to processing.

• No order will be confirmed without successful payment.
  
  

• Restaurants and stores will not begin preparation until payment is verified.
  
  

• Failure to complete payment results in automatic cancellation.
  
  

Accepted payment methods may include Stripe (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, Afterpay), Cash App, Zelle, Venmo, and other methods listed on the website.

3. Order Processing

The order process is as follows:

1. Customer submits order.
   
   

2. EasyGo confirms availability with partner.
   
   

3. Customer completes payment.
   
   

4. Order preparation begins.
   
   

5. Driver is assigned.
   
   

EasyGo reserves the right to cancel any order due to unavailability, suspected fraud, payment issues, or operational constraints.

4. Delivery Estimates

Delivery times are estimates only and not guarantees.

EasyGo is not responsible for delays caused by traffic, weather, restaurant processing time, incorrect customer information, or circumstances beyond reasonable control.

5. EasyGo Market

EasyGo Market provides grocery and retail delivery services.

• All products are subject to store availability.
  
  

• Price adjustments may occur for weight-based or substituted items.
  
  

• Orders cannot be canceled once shopping has begun.
  
  

• Claims for incorrect or damaged items must be submitted within 24 hours.
  
  

6. EasyGo Prime Subscription

6.1 Subscription Fee

49.99 XCD per month (or current listed price).

6.2 Automatic Renewal

Subscriptions renew automatically every 30 days.

6.3 Benefits

Prime benefits may include discounted delivery fees, priority processing, and exclusive offers.

Benefits are non-transferable and apply only to the registered account.

6.4 Cancellation

Users may cancel prior to the next billing cycle.
No partial refunds will be issued for unused time.

6.5 Abuse

EasyGo reserves the right to suspend Prime membership for fraud, abuse, or chargeback misuse.

7. Chargeback & Disputes

If a customer initiates a chargeback:

• The account may be suspended immediately.
  
  

• EasyGo reserves the right to dispute the claim.
  
  

• Fraudulent disputes may result in permanent account termination.
  
  

Customers agree to contact EasyGo support prior to initiating disputes with financial institutions.

8. Limitation of Liability

EasyGo operates as a technology and logistics intermediary.

We are not responsible for:

• Restaurant food quality
  
  

• Allergen disclosure
  
  

• Store packing errors
  
  

• Driver misconduct beyond reasonable oversight
  
  

Maximum liability is limited to the value of the affected order.

9. Indemnification

Users agree to indemnify and hold EasyGo harmless from claims arising from misuse of the platform or violation of these Terms.

10. Dispute Resolution

Users agree to attempt good-faith resolution before pursuing legal action.

These Terms are governed by the laws of Grenada.

RESTAURANT PARTNER AGREEMENT

Restaurants agree to:

• Maintain accurate pricing
  
  

• Ensure food safety and quality
  
  

• Confirm availability promptly
  
  

• Wait for payment confirmation before preparation
  
  

Restaurants are solely responsible for food safety, allergen disclosures, and regulatory compliance.

DRIVER AGREEMENT

Drivers operate as independent contractors.

Drivers must:

• Follow traffic laws
  
  

• Maintain professional conduct
  
  

• Deliver safely and hygienically
  
  

• Accept assigned orders
  
  

Failure to comply may result in suspension or deactivation.

EasyGo is not liable for driver actions outside platform guidelines.