Effective Date: 18/03/2024
Easy Repair ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect through our mobile application ("App") related to home repair services, how we use that information, and your choices regarding our collection and use of the information.
Information We Collect
We collect two types of information through the App:
Personal Information: This is information that can be used to identify you directly, such as your name, email address, phone number, and billing address. You provide this information to us when you register for an account, request a service, or contact us for support.
Non-Personal Information: This is information that cannot be used to identify you directly, such as your device type, operating system, IP address, browsing activity within the App, and general location data. We collect this information automatically when you use the App.
Use of Information
We use the information we collect for the following purposes:
To provide and improve the App and its services, including connecting you with home repair professionals.
To process your requests and service bookings.
To send you important information about the App, including service updates, promotional offers, and administrative messages.
To respond to your inquiries and provide customer support.
To analyze how you use the App to improve our services and offerings.
Sharing of Information
We may share your information with third-party service providers who help us operate the App, such as payment processors, background check companies (for repair professionals), and communication platforms. These third parties are obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.
We may also share your information in the following circumstances:
To comply with legal obligations or respond to lawful requests from government authorities.
To prevent fraud or protect the rights, property, or safety of us, our users, or others.
In connection with a merger, acquisition, or other business transaction.
Your Choices
You have choices regarding your information:
You can access and update your personal information through your account settings.
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
You can delete your account by contacting us.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure.
Children's Privacy
Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@easyrepair.co.in