Last updated: 15 Sep, 2025

We are Recovery: Photo, Video Files (“Application,” “we,” “our,” or “us”), developed by Eskimo Technologies Group. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use our Services. Please read it carefully to understand our practices and your rights. By using our Services, you agree to this Privacy Policy.

1. Information We Collect

We collect limited information to ensure our app functions properly, improve stability, and support advertising and analytics.

a) Device Information

• Device model, operating system version, system language

• Carrier country and carrier name

• IP address (coarse, non-precise)

• Google Advertising ID (AAID/GAID)

• Browser type and version
  
  

Note: We do not use persistent identifiers (such as Android ID, IMEI, or MAC address) for advertising purposes.

b) Log & Diagnostic Information

• App activity and click interactions

• Crash logs, performance reports, and error traces

• Time zone and session duration
  
  

c) Application Information

• Application name and version number

• Build number and SDK version
  
  

d) Contact Information

If you send feedback or error reports by email, we may collect:

• Your email address

• Username (if provided)

• The content of your message

This information is used solely to respond to your inquiry or support request.

e) Files & Media Access

• Android 6–10 (Storage Permission): Needed to scan device storage for deleted files and to save recovered files.

• Android 11+ (All Files Access / MANAGE_EXTERNAL_STORAGE): Needed for the app’s core purpose of scanning all storage locations (including hidden/system folders) to locate recoverable items and to save them back to your device.

We do not upload, collect, or transmit your personal files (photos, videos, audio, or documents). All recovery operations happen locally on your device.

f) Children’s Information

Our Services are not directed to children under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal data from children. If we become aware that we have collected such data without parental consent, we will delete it promptly.

2. How We Use Information

We use the collected information to:

1. Provide and maintain app functionality (scanning, recovering, and saving files).

2. Diagnose crashes, improve stability, and enhance user experience. 

3. Serve ads (via AdMob) and measure ad performance.

4. Conduct aggregated, anonymized analytics through Firebase.

5. Respond to your support inquiries.

3. Advertising & Analytics

We work with third-party service providers for advertising and analytics:

• AdMob (Google LLC) – Used to show ads and measure their performance.

  • Data: Google Advertising ID, coarse IP, device signals (e.g., OS version, model).

  • Opt-out: Device Settings → Google → Ads → Opt out of Ads Personalization.

  • Policy: Google Privacy Policy
    
    

• Firebase Analytics & Crashlytics (Google LLC) – Used for crash reporting and anonymized usage statistics.

  • Data: Event counts, screens/features used, anonymized device signals, crash logs.

  • Policy: Google Privacy Policy

• Facebook Audience Network & Facebook Analytics

  • Policy: https://www.facebook.com/about/privacy

• Pangle

  • Policy: https://ad.oceanengine.com/union/media/privacy

• LiftOff

  • Policy: https://liftoff.io/privacy-policy/ 

• Appsflyer

  • Policy: https://www.appsflyer.com/legal/privacy-policy/

We do not collect your list of installed applications.

4. Permissions We Request

To provide full recovery functionality, our app requests the following permissions:

• Storage (Android 6–10): Scan for deleted files and save recovered files.

• All Files Access (Android 11+): Required solely for the core purpose of file recovery. Not used for advertising or analytics.

• Internet & Network Access: Load ads and check connectivity.

• Notification Permission (Android 13+): Used to send recovery progress or status notifications (optional).

We do not use these permissions to access or modify your personal files beyond recovery features.

5. Data Retention

• Diagnostics and analytics data are retained by our providers for up to 12 months and then deleted or aggregated.

• Support emails are retained only as long as necessary to resolve your request and for compliance.

• Recovered files remain on your device only; we do not retain them.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following limited circumstances:

• With service providers: Google AdMob (ads) and Firebase (analytics/crash reporting), under strict data-processing agreements.

• For legal compliance: When required by law, court order, or government request.

• Business transfers: If our business is merged, acquired, or sold, data may transfer under confidentiality safeguards.

7. International Data Transfers

Our service providers (e.g., Google) may process data outside your country of residence. Where required, we apply legal safeguards such as Standard Contractual Clauses (SCCs) to protect your information.

8. Your Privacy Rights

Depending on your region, you may have the following rights:

• Withdraw Consent: Disable permissions in your device settings.

• Access / Correct Data: Contact us to learn what data we hold and request corrections.

• Delete Data: Clear app cache or uninstall the app; request deletion of support emails.

• California Residents (CCPA/CPRA): We do not sell personal data. Some ad partners may process identifiers for personalized ads in ways that could be considered “sharing.” You may opt out via device settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last updated” date. Continued use of our Services after updates means you accept the revised terms.

10. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

Email: service.azrecovery@gmail.com 

We will respond as promptly as possible.