# EarGame Privacy Policy
> **Effective Date:** May 15, 2026
## Introduction
EarGame ("we," "our," or "us") is a virtual reality game available on Meta platforms, including the Meta Quest Store. This Privacy Policy outlines our practices regarding the collection, use, sharing, and protection of user data when you access and play EarGame. We are committed to safeguarding your privacy and ensuring transparency in how your personal information is handled within our application and related services. By accessing or using EarGame, you acknowledge that you have read and understood the practices detailed in this document.
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## Information We Collect
To provide a seamless and immersive virtual reality experience, we may collect various categories of information:
- **Account Information:** Information associated with your **Meta Horizon** profile, such as your username, user ID, and avatar data, as provided by **Meta Platforms Inc.** upon granting necessary permissions.
- **Device Information:** Technical data regarding your **Meta Quest** headset, including hardware models, operating system versions, IP addresses, unique device identifiers, and performance metrics gathered via the **Meta XR SDK**.
- **Gameplay Information:** Data concerning your in-game actions, progression, achievements, preferences, and session durations to facilitate game functionality and cloud saves.
- **Analytics Data:** Telemetry and diagnostic data, including crash reports, error logs, and interaction analytics, used to identify bugs and improve overall game stability.
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## How We Use Your Information
The data we collect is utilized strictly for the following operational and developmental purposes:
- To operate, maintain, and provide the core functionalities of EarGame.
- To authenticate users and synchronize gameplay progression across devices.
- To analyze usage trends and enhance the user experience through regular updates and optimizations.
- To provide technical support, troubleshoot technical issues, and respond to user inquiries.
- To ensure compliance with applicable legal obligations and enforce our Terms of Service.
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## How We Share Your Information
We do not sell your personal data to third parties. We may share necessary information with trusted service providers under strict confidentiality agreements:
- **Meta Platforms Inc.:** We share essential telemetry, crash analytics, and user engagement data with Meta to ensure compliance with platform requirements and improve integration with **Meta Quest** ecosystems.
- **PlayFab:** We utilize **PlayFab** (a Microsoft service) for backend infrastructure, authentication, cloud storage, and matchmaking. Relevant user IDs and gameplay data are transmitted to and stored by **PlayFab** to enable these features.
- **Analytics Providers:** Aggregated, anonymized data may be shared with third-party analytics services to help us understand game performance and player retention.
- **Legal Authorities:** We may disclose your information if required to do so by law, in response to valid legal requests, or to protect the rights, property, or safety of our users, the public, or our company.
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## Data Retention
We retain your personal information only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Gameplay progression and account data stored via backend services will be maintained while your account remains active. Upon account deletion or a verified erasure request, your associated personal data will be permanently deleted or securely anonymized.
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## Your Rights and Choices
Depending on your jurisdiction, you may be entitled to specific rights regarding your personal information, including those granted under the **GDPR** (General Data Protection Regulation) and the **CCPA** (California Consumer Privacy Act). These rights include the ability to access, correct, restrict, or request the deletion of your data.
To exercise your right to delete your data from our servers, please follow these steps:
1. Open your email client and compose a new message addressed to our privacy team.
2. Set the subject line to "Data Deletion Request - EarGame".
3. Include your Meta Horizon username and the specific details of your request in the body of the email.
4. Send the email to our official contact address provided below. We will process your request within the legally mandated timeframe.
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## Children's Privacy
EarGame complies with the **COPPA** (Children's Online Privacy Protection Act) and other relevant child protection regulations. Our application is not directed at children under the age of 13. We do not knowingly collect, maintain, or use personal information from children under 13. If we discover that a child under 13 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information from our systems securely.
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## Data Security
We implement rigorous administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your device and our backend services, including **PlayFab**, is encrypted using industry-standard protocols. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.
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## Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. We will notify you of any material changes by updating the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy regularly to remain informed about how we are protecting your information.
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## Contact Us
If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or our data handling practices, please contact us at:
> **Email:** `tunczzzzbusiness@gmail.com`