Privacy Policy for eAarogyam

Effective Date: August 3, 2026

1. Introduction

eAarogyam ("App", "we", "our", or "us") is a Healthcare Information Management System (HIMS) designed to help hospitals, healthcare professionals, administrators, and authorized staff manage healthcare operations digitally.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the eAarogyam mobile application.

2. Information We Collect

Depending on your role and usage of the application, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Employee ID

• Hospital Name

• Department

• User Role

• Profile Photograph (if uploaded)

Health Information

When authorized by the healthcare organization, the application may process:

• Patient Registration Details

• Medical Records

• Clinical Notes

• Prescriptions

• Laboratory Reports

• Radiology Reports

• Vital Signs

• Appointment Information

• Billing Information

• Other healthcare-related records

Device Information

The application may automatically collect:

• Device Model

• Operating System

• Device Identifier

• IP Address

• Application Version

• Crash Logs

• Performance Analytics

3. How We Use Your Information

We use collected information to:

• Provide healthcare management services.

• Authenticate users.

• Manage hospital workflows.

• Store and retrieve medical records.

• Improve application performance.

• Provide technical support.

• Detect fraud and unauthorized access.

• Comply with legal and regulatory obligations.

4. Data Sharing

We do not sell your personal information.

Information may be shared only with:

• Your healthcare organization.

• Authorized hospital staff.

• Service providers supporting the application.

• Government authorities when legally required.

• Law enforcement agencies where required by applicable law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted communication (HTTPS/TLS)

• Secure authentication

• Role-based access control

• Access logging and monitoring

• Regular security updates

• Secure cloud infrastructure

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

6. User Authentication

Only authorized users can access the application.

Depending on your organization, authentication may include:

• Username and Password

• OTP Verification

• Organization-based Login

• Other secure authentication mechanisms

Users are responsible for maintaining the confidentiality of their login credentials.

7. Permissions Used

The application may request permissions such as:

Camera

Used for:

• Capturing profile photos

• Scanning documents

• Uploading medical records

Storage / Photos

Used for:

• Uploading reports

• Downloading documents

• Saving files

Notifications

Used for:

• Appointment reminders

• Compliance alerts

• Hospital announcements

• Emergency notifications

The application only requests permissions necessary for its intended functionality.

8. Data Retention

We retain information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Healthcare organizations may determine specific retention periods according to applicable regulations.

9. Children's Privacy

eAarogyam is intended for use by authorized healthcare organizations and personnel. It is not designed for direct use by children.

10. Third-Party Services

The application may use trusted third-party services for:

• Cloud Hosting

• Authentication

• Crash Reporting

• Push Notifications

• Analytics

These providers process information only as necessary to deliver their services.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your information.

• Request correction of inaccurate information.

• Request deletion where permitted.

• Withdraw consent where applicable.

• Request information about how your data is processed.

Requests should be directed to your healthcare organization or our support team.

12. International Data Transfers

If data is processed outside your country, appropriate safeguards will be implemented to protect your information in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective upon publication within the application or on our official website.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Company Name: LeanFlow Dynamics Pvt. Ltd.

Application: eAarogyam

Email: contact@eaarogyam.com

Website: https://www.eaarogyam.com

Address: Ahmedabad, Gujarat, India

15. Consent

By downloading, installing, or using the eAarogyam application, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last updated: 10th Aug 2026