Privacy, Terms & Refund Policy for e-stores
Effective Date: July 19, 2025
Last Updated: September 22, 2026
e-stores (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy & Payment Policy explains how we collect, use, safeguard, and handle your information and transactions when you use our mobile application e-stores.
1. Information We Collect
When you use the e-stores app, we may collect and process the following information:
* Personal Information: Name, phone number, email address, and delivery/pickup address provided during account registration or checkout.
* Location Data: Precise or approximate location data gathered via GPS/Google Maps to display nearby shops, local offers, and facilitate pickup/delivery services.
* Device Information: Device model, operating system version, unique device identifiers, and network information for performance, analytics, and security purposes.
* Transaction & Order Data: History of orders placed, shop interactions, order status, and billing details related to your purchases.
* Communications: In-app chats, messages, or customer support queries made through the app with local shopkeepers or our support team.
2. Payment & Financial Data Security
* Payment Gateway Processing: All online payment transactions made on e-stores are securely processed through PCI-DSS compliant payment gateway service providers (such as BillDesk).
* No Storage of Financial Details: We do not store or collect your Sensitive Personal Data, Credit/Debit Card numbers, CVV, Net Banking passwords, or UPI PINs on our servers.
* All financial transactions are encrypted using industry-standard Secure Sockets Layer (SSL) technology by the payment gateway partner.
3. How We Use Your Information
We use the collected information to:
* Enable you to discover nearby local shops, products, and offers.
* Facilitate order placement, order pickup, and home delivery services.
* Enable communication (chat/call) between users and local shopkeepers.
* Process payments securely through payment processors.
* Provide customer support and resolve disputes or grievances.
* Prevent fraud, unauthorized access, and ensure overall platform security.
4. Sharing of Information
We do not sell, rent, or trade your personal data to third parties. Data is shared strictly as needed:
* Local Shopkeepers/Sellers: Order details, delivery address, and contact numbers are shared with the respective shopkeeper solely to fulfill your order.
* Third-Party Service Providers: Trusted partners who assist in app functionality, such as Firebase (backend/database), Google Maps (location services), and BillDesk (payment processing).
* Legal Requirements: We may disclose information if required to do so by law, court order, or government authority.
5. Cancellation & Refund Policy
* Cancellation Request:
* Customers can cancel an order within the app before it is accepted or dispatched by the shopkeeper.
* Once an order is accepted or out for delivery, cancellation may be subject to shopkeeper approval.
* Refund Eligibility:
* Refunds are applicable in cases of failed transactions (amount debited but order not placed), canceled orders prior to dispatch, or non-delivery of items as agreed.
* Refund Timeline:
* Approved refunds will be automatically processed back to the original source of payment (Bank Account, UPI, Debit/Credit Card) within 5 to 7 working days.
6. Data Deletion & Account Erasure Rights
In accordance with Google Play Policy and data protection regulations:
* Account Deletion: You can delete your account and personal data at any time directly through the app settings (Account -> Delete Account).
* Email Request: Alternatively, you can request permanent deletion of your account and associated personal data by emailing us at usetuse012@gmail.com. Upon verification, your data will be permanently removed from our active databases within 30 days.
7. Data Security
We implement reasonable technical, administrative, and physical security measures (including encryption, firewalls, and restricted access) to safeguard your personal information against unauthorized access, loss, or alteration.
8. Children’s Privacy
Our services are not intended for children under the age of 13 (or 18 without parental supervision). We do not knowingly collect personal information from minors.
9. Changes to This Policy
We reserve the right to update or modify this Privacy & Terms Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Grievance Officer & Contact Us
In accordance with the Indian Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer and Official Support are provided below:
* App Name: e-stores
* Grievance Officer / Owner: Anand Deep
* Designation: Grievance & Compliance Officer
* Email ID: yadav571018@gmail.com
* Contact Phone: 7843038116
* Official Address: Near Pilkhar Etawah Uttar Pradesh