“Elevate Your Impact: Mastering Relationship Building, Counselling & Conflict Resolution - A Comprehensive Skills-Based Course”

This highly experiential six-day course combines the sciences of Communication and Conflict Resolution within a Counselling framework. The course equips participants with essential through advanced skills in Communication, Counselling, and Conflict resolution. Through scientific theory, hands-on exercises, group work, and reflective practice, participants develop personal and professional competencies crucial for meaningful interpersonal relationships and effective conflict management. The course integrates evidence-based models, including the original Interviewing Microskills Framework©, developed by the Trainer, and offers culturally enriching experiences in Cyprus. 

Please note: Course dates can be arranged upon request

Location: Paphos - Cyprus

Course Program

Day 1

Welcome session

• Presentation of EISF and Trainer

• Group activity

• Participants’ Introductions

• Presentation of the course - Participants’ goals and needs input

• Exploring possibilities for Participants’ active involvement

• Housekeeping – practicalities 

Entering the course

• Relationships of mutual respect and understanding: Necessary preconditions

• Self-awareness exercises 

• The Self as an active listener: Psychological role/orientation

• The psychological nature of Counselling 

• Building Rapport: The necessary preconditions 

• Closing of the day: What will you be taking at home from today?

Day 2

• Presentation and practice with the comprehensive Interviewing Microskills Framework©: Observation & Self-Evaluation (v. 2), developed by the Trainer, which consists nineteen (19) actionable skills 

• Experiential learning: dyadic and group exercises

• Developmental reflections, feedback, and role-plays

• Psychological blocks to relational building 

• Closing of the day: What will you be taking at home from today?

Day 3 

• Interviewing Microskills Framework© (continued): Developmental reflections, feedback, and role-plays

• The “Listen” poem

• The power triangle

• The self-fulfilling prophecy

• Closing of the day: What will you be taking at home from today?

Day 4

• The Communication context (dimensions of communication)

• Assertiveness: Rationale and skills

• Conflict resolution: Basic theory and terminology 

• A conflict case study: An initial attempt to solve it

• Conflict typology

• Step by Step Process for Successful Conflict Resolution

• A conflict case study: An informed attempt to solve it

• Unifying solutions to conflicts, practical applications and case studies

• Closing of the day: What will you be taking at home from today?

Day 5 

• Transactional analysis: Theory and practice

• Desert island exercise

• The impact of anxiety on communication: a psychological approach 

• A Bill of Conflict Rights 

• Closing of the day: What will you be taking at home from today?

Day 6

• Putting the pieces together: Course summary

• Participants’ experiences: Sharing, Questions and Answers

• Course evaluation and feedback

• Opportunities for future collaboration

• General discussion

• Cultural sightseeing led by a professional guide