PRIVACY POLICY

Last Updated: April 8, 2026

Epiccon Tech Pty Ltd ("we," "our," or "us") operates the e-Dog Security mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

IMPORTANT: By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, surname, email address)

• Set up your profile (physical address)

• Subscribe to our services (payment information processed through PayFast)

• Contact us for support

1.2 Device and Usage Information

We automatically collect certain information when you use the Service:

• Device Information: Device type, operating system, device identifiers, IP address

• Usage Data: App features used, time spent in app, interaction patterns

• Location Data: Approximate location based on IP address for regional features

• Camera Data: Live video streams from your e-Dog devices (not stored on our servers)

1.3 Device Connection Information

When you connect e-Dog devices to the Service:

• Device names and identifiers

• Device settings and configurations

• Device status and activity logs

• Motion detection events

• Connection type (WiFi or Firebase)

1.4 Notification Data

We collect Firebase Cloud Messaging (FCM) tokens to send you:

• Motion detection alerts from your e-Dog devices

• System notifications and updates

• Subscription-related notifications

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain the Service

• Enable communication between your mobile device and e-Dog hardware

• Process live video streaming

• Send motion detection alerts and notifications

• Manage your account and subscription

2.2 Service Improvement

• Analyze usage patterns to improve functionality

• Develop new features and services

• Diagnose and fix technical issues

• Enhance security and prevent fraud

2.3 Communication

• Send you technical notices and updates

• Respond to your inquiries and support requests

• Send administrative information about your account or subscription

• Notify you about changes to our Service

2.4 Legal Compliance

• Comply with applicable laws and regulations

• Respond to legal requests and prevent harm

• Enforce our Terms and Conditions

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Firebase (Google): Cloud hosting, authentication, database, and messaging services

• PayFast: Payment processing for subscriptions (they receive payment information directly)

• LiveKit: Real-time video streaming infrastructure

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes

• Government or regulatory requests

• Protection of our rights, property, or safety

• Prevention of illegal activities or fraud

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure Firebase Cloud Firestore servers. Firebase operates data centers globally, and your data may be processed in countries outside of South Africa, including the United States and European Union.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest

• Secure authentication protocols

• Regular security audits and updates

• Access controls and monitoring

• Secure payment processing through certified providers

4.3 Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service

• Comply with legal obligations

• Resolve disputes and enforce our agreements

When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Update your profile information through the app settings

5.2 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

5.3 Deletion

You have the right to request deletion of your personal information. You can delete your account at any time through the app settings, or by submitting a deletion request.

To request account deletion, please visit: Delete Request Form

5.4 Withdrawal of Consent

You may withdraw your consent to our processing of your information at any time. However, this may affect your ability to use certain features of the Service.

5.5 Notification Preferences

You can manage notification preferences through your device settings or the app. Note that certain notifications (such as motion detection alerts) are essential to the Service functionality.

5.6 Marketing Communications

You can opt out of marketing communications at any time by contacting us.

6. Protection of Information Act (POPIA) Compliance

As a South African company, we comply with the Protection of Personal Information Act, 2013 (POPIA). Under POPIA, you have the right to:

• Know what personal information we hold about you

• Request access to your personal information

• Correct or delete your personal information

• Object to the processing of your personal information

• Lodge a complaint with the Information Regulator

Information Regulator South Africa:

• Website: www.justice.gov.za/inforeg

• Email: inforeg@justice.gov.za

• Phone: 012 406 4818

7. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

8. Third-Party Services

8.1 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

8.2 Third-Party Service Providers

Our third-party service providers have their own privacy policies:

• Firebase/Google: https://firebase.google.com/support/privacy

• PayFast: https://www.payfast.co.za/privacy-policy

• LiveKit: https://livekit.io/legal/privacy-policy

9. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of becoming aware of the breach

• Inform the Information Regulator (as required by POPIA)

• Take immediate steps to mitigate the breach

• Provide you with information about the breach and steps you can take to protect yourself

11. Cookies and Tracking Technologies

The Service uses the following technologies:

• Firebase Analytics: To understand app usage and improve the Service

• Crash Reporting: To identify and fix bugs

• Performance Monitoring: To optimize app performance

You can disable analytics through your device settings, though this may affect certain functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy in the app

• Sending you a notification through the app

• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Epiccon Tech Pty Ltd

Email: info@edog.com

Phone: 079 738 7857

Address: 1 Club Street, Mbombela, Mpumalanga, 1211, South Africa

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM SAST

For data protection inquiries specifically, please email: privacy@edog.com

14. Data Deletion and Account Termination

14.1 In-App Deletion

You can delete your account directly through the e-Dog app:

1. Open the app and go to Settings

2. Select "Account"

3. Tap "Delete Account"

4. Follow the prompts to confirm deletion

14.2 Request Deletion Form

Alternatively, you can request account deletion by completing our online form:

Account Deletion Request Form: Delete Request Form

14.3 What Happens When You Delete Your Account

When you delete your account, the following data is permanently deleted:

• Your account and profile information

• All e-Dog device configurations and settings

• Notification history

• Subscription information (active subscriptions will be cancelled)

• All associated user data

Important: This action is permanent and cannot be undone. If you have an active subscription, it will be cancelled, and you will not receive a refund for the remaining subscription period.

14.4 Data Retention After Deletion

After account deletion, we may retain certain information for:

• Legal compliance (tax records, transaction history) - up to 7 years

• Fraud prevention and security purposes - up to 2 years

• Backup systems - automatically purged within 30 days

15. Your Consent

By using the Service, you consent to:

• The collection and use of your information as described in this Privacy Policy

• The transfer of your information to our service providers

• The processing of your information in countries outside South Africa

If you do not consent, please do not use the Service.