Privacy-Policy

Effective Date: 05-03-2025

This Privacy Policy (“Policy”) explains our policy regarding the collection, use, disclosure and transfer of your information by e Challan Surat App (“e Challan for Surat App” “we” “us” or “our”), which operates the App e Challan Surat  (“App”). Users acknowledge and understand that e Challan Surat App operates under the entity Loads Of Logic. This Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms and Conditions. You (as defined hereinafter) are requested to read this Policy in conjunction with the Terms of Conditions.

The e Challan Surat App firmly believes in the highest standards of integrity in relation to the information provided by its customers/users (you or yours or user ) at the time of interaction with the e Challan Surat App, and otherwise.

General

Please read the Policy to understand the practices of the e Challan Surat App, and specifically with regards, as to how e Challan Surat App treats the information disclosed by you by using the domain and subdomains of our App, which includes only the domains and subdomains being  operated by the e Challan Surat App and will not include the domains or subdomains licensed out by the e Challan Surat App. It is acknowledged by you that upon being redirected to or opening a licensed domain which is not owned or operated by the e Challan Surat App, you are bound by the privacy policy and terms of that third party domain or subdomain irrespective of whether it is licensed by the e Challan Surat App to a third party. The e Challan Surat App shall not be liable to any claims arising out of your use or access of said domain or subdomain. You agree that you have accepted the terms of the present policy. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the App.

Your Consent

We request you to carefully read this Privacy Policy and Terms and Conditions under the different tabs before sharing your personal information with us. By browsing, visiting, accessing and/or using the Services on the App (or searching for any of the pages on the App), you explicitly consent and agree to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on the e Challan Surat App nor will the e Challan Surat App in any way be responsible to verify any information obtained from you.

Information

This Privacy Policy applies to:

Personal information:

To avail certain Services on the App, you will be required to provide certain personal information for the registration process which may include: a) their name, b) email address, c) phone number (d) account number of the Users, (f) KYC details and any other such information as required. The Information as supplied by you enables us to provide the Services and improve the App Services and provide you the most user-friendly experience. In some cases, for the provision of certain service(s) or utility(ies), we may require your contact address as well.

In an attempt to improve our Services, we may, from time to time, collect any information (other than what is mentioned above) from you through the App. You may be assured that we do not share this data with any third party except in accordance with the terms of this Policy or applicable law.

All Information is service dependent, and we may use the information only to provide the Services, maintain, protect, and improve the App, and for developing new services.

In the ordinary course of the business, we may also use your email address and phone number without further consent for marketing, non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to our Services, billing, etc.).

Any Information provided by you will not be considered as personal information if it is freely available and / or accessible in the public domain or is not deemed as personal information under the applicable law. Further, any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the App or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.

In case you choose to decline to submit any information on the App, we may not be able to provide certain Services to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain Services to you for due to not receiving necessary information from you.

When you register with the App, we may (at our discretion) contact you from time to time about updation of your information.

e Challan Surat collects various types of vehicle information and documents from Users to facilitate the services provided through the app which may include:

Registration Certificate (RC)

Driving License

Insurance Certificate

Pollution Certificate

Any other vehicle-related information or documents provided by the User.

This information is collected to assist Users in managing and maintaining their vehicle-related documents in one centralized location within the e Challan Surat App.

Non- Personal information:

Non-Personal information, viz. type of internet browser and operating system used, domain name of the App from which you came, number of visits, average time spent on the site/mobile application, pages viewed etc. may be picked up automatically and without explicitly being provided by you, but during your interaction with the App by use of certain technologies, such as Cookies and Web Beacons. Additionally, we collect your device’s connection to the internet, including your IP address, when you visit our App. We automatically receive and log Information from the App and/or your browser including but not limited to IP address, your device or computer’s name, and your operating system. We may also collect log Information from your device, including but not limited to your location, IP address, your device’s name, device’s serial number or unique identification number (e.g. UDID on your iOS device, Android ID or ADID on your Android Device), browser type and version, CPU speed, and connection speed etc.

To improve the responsiveness of the App for you, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user’s individual interests using the identified computer. By continuing to visit the App, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this Policy. If you prefer not to receive cookies or web beacons, then you should consider not using our Services, or consult your browsing and third-party cookie settings. We use cookies and other technologies for analysing and optimising our Apps as well as for marketing purposes. Our partners may also assign their own cookies to your browser, a process that we do not control. However, you may set or amend your web browsers to delete or disable cookies. Disabling cookies on a computer or mobile telecommunication device may impair, degrade or restrict access to certain areas of the Site. Temporary cookies may be cleared by quitting the browser. However, you shall have to use the “clear cookies” functionality of your browser to ensure deletion of your profile.

Usage of Information:
The personal information and any documents provided by the Users to e Challan Surat will be used solely for the purpose of providing the services described under the Service Description clause of the Terms and Conditions of the e Challan Surat App. e Challan Surat ensures that all information and documents collected will be processed and utilized in accordance with the stated purposes, and only to the extent necessary for the provision of these services.
Users may have the option to upload certain vehicle-related documents, including but not limited to the Registration Certificate, Driving License, Insurance Certificate, and Pollution Certificate. These documents are intended to help Users manage and store their vehicle documents in one centralized location within the e Challan Surat App. While these documents are not required for the core services provided by e Challan Surat , they are available for the convenience of the User.
e Challan Surat  may access the uploaded documents for the purposes of providing support, maintaining the app’s functionality, or as otherwise necessary to fulfill the services described in the Terms and Conditions. However, this access is limited to the scope required to achieve these objectives, and e Challan Surat  will not use these documents for any other purpose without the User’s explicit consent.

Types of information received by the eChallan for Surat App

The following type of information about you may be collected and processed by the e Challan Surat App: (i) information about your internet connection and mobile device; (ii) The equipment used by you to browse the App; (iii) your usage details in respect of the App; (iv) Internet Protocol (IP) details/ address; (v) your current location, device location, device information, communication information to provide customized offerings; (vi) computer operating system; (vii) preferences and settings such as time zone and language; (viii) account / user Information – as mentioned in the personal information section of this this Policy, gender, and any other information sought by the App at the time of your making an account with the e Challan Surat App, or obtaining a quote from the App; (ix) your searches, the results you selected from the search and other activities; (x) your browsing information (browsing length, details of online ads that you agreed on on); (xi) your transactional information; (xii) details in respect of your existing bike/car(s) (hereinafter referred as “Vehicle”), including make, model, identification details of the Vehicle, prior use, history, insurance details, registration certificate details, etc.

Please note that the above-mentioned list is only illustrative, and is by no means, exhaustive. Further, any user-generated content such as reviews, blogs, testimonials etc. shall be treated by the e Challan Surat App as its own.

Third Party Integration

You may access the App through third-party Apps over which the e Challan Surat App has no control. You may optionally provide the e Challan Surat App with the information through third-party sign-in services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. In such cases, the e Challan Surat App fetches and stores whatever information is made available to the e Challan Surat App by you through these sign-in services. Please also note that the e Challan Surat App reserves its rights to use information provided by you, in consonance with all relevant laws and guidelines.

Further, it is clarified that while your usage of the App, you might see the links to the third-party Apps / advertisements / electronic communication service, which are provided by the third parties. As the operations of the third party is not under control of the e Challan Surat App, therefore the e Challan Surat App does not make any endorsement / guarantee of any service or product offered through such third-party Apps nor make any representation related to the privacy policy or other policies of such third party. Any usage of such third-party App or availing any service or product through such third parties shall be at your risk and the e Challan Surat App is not responsible for any loss / damage or otherwise. It is recommended that you should review the Policy of such third-party Apps prior to using such Apps.

How your information helps us in providing you with a more optimized interface and experience

The information provided by you is used by the e Challan Surat App to enhance the functionality and improve the quality of your interaction with the App and to personalize your experience while using our services.

Public Posts

As part of our services, you may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (“Post(s)”). The e Challan Surat App retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the e Challan Surat App, is false, malafide and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, you should be careful about revealing any sensitive details about yourself in such Posts. The e Challan Surat App reserves the right to use and reproduce your Posts for lawful purposes. Further, the e Challan Surat App may share your Posts with the service providers, businesses or any other third party for any such lawful purposes. If you delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.

Opting Out

You may choose to opt out of receiving promotional emails from the e Challan Surat App by following the instructions in those emails. If you opt out, the e Challan Surat App may still send you non-promotional emails, such as emails about your account.

Additionally, you have the right to withdraw the consent provided by you at any time, in accordance with the terms of this Policy. However, please note that withdrawal of consent will not be retroactive. If you’d like us to delete information that you have provided to us, please contact us at loadsoflogic01@gmail.com and we will respond in a reasonable time. Please note that the App has no responsibility to take down, remove, or edit any of your public activities or any submissions that are a result of your public activities. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.

How the e Challan for Surat App uses and shares the information collected

The e Challan Surat App uses the information collected from and about you for a variety of purposes, including: (i) Processing and responding to your queries; (ii) to protect and improve the services that the e Challan Surat App offers; (iii) to understand you (and what you do on our App, what features you like, how you use them, etc.), and to improve content and features of the services offered by the e Challan Surat App (such as by personalizing content to your interests), processing and completing your transactions, and making special offers; (iv) Sending you communications that you have requested or that may be of interest to you; (v) sending you questions that you may be able to answer if you are a registered user, or (vii) enabling and filtering advertisements that are relevant to you; (viii) Generating and reviewing reports and data about, and to conduct research on, e Challan Surat App user base and service usage patterns; (ix) administering contests and sweepstakes; (x) providing you with customer support; (xi) providing you with notices about your account; (xii) Internal purposes such as auditing, data analysis and research relating to e Challan Surat App’s services; (xiii) Carrying out our obligations and enforcing rights arising from any contracts entered into between you and the e Challan Surat App, including for billing and collection; (xiv) carrying out our obligations that arise out of all relevant statute in relation to your Vehicle, and in relation to your transaction and interaction with the e Challan Surat App; (xv) allowing you to participate in interactive features offered by the e Challan Surat App; (xvi) granting you opportunities to avail special offers/vouchers being offered by third parties for you, being a customer of the e Challan Surat App and/or showing your interest for the services of the e Challan Surat App; (xvii) the e Challan Surat App is allowed to share the information, which you have shared on our App, with our alliance partners / channel / business associates or affiliates (“Partners”). These alliances/ partnerships are done to provide perks and convenience to you. By agreeing to this Policy, the e Challan Surat App and the Partners thereof, if any, will consider you as an interested user and will use the details submitted by you to contact you and give you a customized experience of our services; (xviii) the e Challan Surat App may use the information collected from you to enable the e Challan Surat App to display advertisements to its advertisers’ target audiences. Even though the e Challan Surat App does not disclose your personal information for these purposes without your consent, if you agrees on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

1. Information We Collect
We collect the following types of information when you use our app:

• Phone number, for OTP-based login and account authentication.
  
  

• App usage data, including user interactions and events, via Mixpanel and Firebase Analytics.
  
  

• Device information such as device type, operating system, and crash data via Firebase Crashlytics.
  
  

2. How We Use the Information
We use this data to:

• Authenticate users via OTP login.
  
  

• Monitor and improve app performance and features.
  
  

• Analyze user behavior to enhance user experience.
  
  

• Identify and fix technical issues (e.g., crashes, bugs).
  
  

3. Third-Party Services
We use trusted third-party services to process data, including:

• Firebase (by Google) for authentication, analytics, and crash reporting.
  
  

• Mixpanel for tracking user activity and in-app behavior.
  These services may collect and store data as per their respective privacy policies.
  
  

4. Data Security
All data is transmitted securely using industry-standard encryption protocols.
We do not share your personal data with any unauthorized third parties.

5. Account Deletion
Users can request account deletion at any time.
To delete your account and associated data, please loadsoflogic01@gmail.com.

Third-Party Services

You can read the Privacy Policy of third-party services used by my app.

Firebase

AdMob by Google

Google Play Services

Google Analytics

Behavioral Remarketing

Platform inc uses remarketing services to advertise on third party websites to you after you visited our Service. We, and our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google

Google AdWords remarketing service is provided by Google Inc.

 You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Do Not Track Disclosure

We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

 You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service providers may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International transfer of your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

GDPR (General Data Protection Regulation) Act

Yes, Adapt My Privacy Policy to be compliant with GDPR. Notice to EU Individuals: This Privacy Policy is intended to comply with Regulation (EU) 2016/679 of the European Parliament and the Council (the “General Data Protection Regulation” or “GDPR”). It was adopted on 14 April 2016, and became enforceable beginning 25 May 2018; to provide appropriate protection and care concerning the treatment of users' personal information by the GDPR.

Children's Privacy Only persons aged 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Service Providers

I may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

I want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Disclosure to Third Parties

The e Challan Surat App shall be at liberty to disclose your information or part thereof to third party service providers who may facilitate the services, on our behalf. These service providers have access to your data only to perform the tasks as stipulated by the e Challan Surat App and are obligated not to disclose or use it for any other purpose. The e Challan Surat App may also share personal information with third party vendors, consultants, and other service providers who work for the e Challan Surat App, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which the e Challan Surat App disclose it to them.

In addition to the aforesaid, Partners of the e Challan Surat App may collect information with your consent from your mobile device like device location, device information (including storage, model, Wi-Fi, mobile network) transactional and promotional SMS, communication information to provide customized offerings.

Contact Us

In the event you have any complaints or concerns with respect to the App or if you have any questions about this Policy, please feel free to contact us on or reach out to our customer support at loadsoflogic01@gmail.com

Updates/Changes

We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the e Challan Surat App Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.

Questions/Grievance Redressal

In the event you have any grievance relating to the processing of Information provided by you, you may contact us at loadsoflogic01@gmail.com with the following subject line “Attention: Grievance Redressal Officer” .

Disclaimer

In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.

If you have any questions about this Privacy Policy, You can contact us:

• By email: loadsoflogic01@gmail.com

• By phone number: +91 8320009366