Privacy Policy

Effective Date: [Insert Date]

Dwell Mart ("Dwell Mart", "we", "our", or "us") operates a suite of mobile applications and related services, including the Dwell Mart User/Customer App, Dwell Mart Vendor/Seller App, and Dwell Mart Delivery Partner App (collectively referred to as the "Apps").

This Privacy Policy explains how we collect, use, store, share, and protect information when users, customers, vendors, sellers, delivery partners, and other individuals use our Apps and services.

By accessing or using any of the Dwell Mart Apps, you acknowledge that you have read and understood this Privacy Policy.

1. Apps Covered by This Privacy Policy

This Privacy Policy applies to:

Dwell Mart User/Customer App

The User App allows customers to browse products, place orders, make payments, manage addresses, receive order updates, and communicate with vendors or delivery partners where applicable.

Dwell Mart Vendor/Seller App

The Vendor App allows sellers or businesses to register, manage their business profile, add and manage products, receive and manage orders, update order status, view sales information, and communicate with customers or delivery partners where applicable.

Dwell Mart Delivery Partner App

The Delivery App allows delivery partners to register, manage their delivery profile, receive delivery assignments, view pickup and delivery information, update delivery status, navigate to relevant locations, and communicate with customers, vendors, or the Dwell Mart platform where applicable.

2. Information We Collect

Depending on the App and services you use, we may collect the following information.

A. Account Information

We may collect:

B. Address Information

For customers and vendors, we may collect information such as:

This information may be used to process orders and facilitate deliveries.

C. Order and Transaction Information

For customers, we may collect:

For vendors, we may collect:

For delivery partners, we may collect:

D. Payment Information

Depending on the payment methods available in the Apps, payment-related information may be processed by third-party payment providers.

We may receive information such as:

We generally do not store complete payment card or banking credentials unless specifically required and legally permitted.

E. Location Information

The Apps may use location information when necessary to provide location-based functionality.

For customers, location may be used to:

For vendors, location may be used to:

For delivery partners, location may be used to:

Location access may be collected while the Delivery Partner App is being used and, where necessary for an active delivery, may be processed in the background according to the permissions and functionality provided by the App.

Users can manage location permissions through their device settings.

3. Camera, Photos, and Media

Where the Apps provide features that require images, we may request access to the camera or selected photos.

For example:

We access only the media necessary for the requested feature and subject to the permissions granted by the user.

4. Information Collected by the Delivery Partner App

The Delivery Partner App may require additional information because of the nature of delivery services.

This may include:

Location information may be used to help delivery partners navigate to pickup and delivery locations, provide delivery status, and support customers, vendors, and the Dwell Mart platform during an active delivery.

5. Information Collected by the Vendor App

Vendors may provide information such as:

This information is used to operate the vendor account, process orders, manage products, facilitate payments or payouts, and provide vendor services.

6. How We Use Information

We may use collected information to:

7. Communication Between Users, Vendors, and Delivery Partners

Depending on the features available, Dwell Mart may facilitate communication between customers, vendors, and delivery partners.

For example, relevant contact or order information may be made available when necessary to:

Such information should only be used for legitimate order, delivery, or service-related purposes.

8. Sharing of Information

We do not sell users' personal information.

We may share relevant information with trusted third parties and service providers when necessary to operate Dwell Mart, including:

Information may also be shared with customers, vendors, or delivery partners when necessary to complete an order or delivery.

We may disclose information when required by law, legal process, government request, or when necessary to protect the rights, safety, property, and security of Dwell Mart, our users, or others.

9. Third-Party Services

The Apps may use third-party services for functionality such as:

These third-party services may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services integrated into the Apps.

10. Push Notifications

Dwell Mart may send notifications relating to:

Users can manage notification permissions through their device settings.

11. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or digital service can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should notify us if they believe their account has been accessed without authorization.

12. Data Retention

We retain information only for as long as reasonably necessary to:

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.

13. Account and Data Deletion

Users, vendors, and delivery partners may request deletion of their account and associated personal information by contacting us.

Email: dwellmartdelhi@gmail.com

Where an account deletion feature is available within the App, users may also use that feature to submit a deletion request.

After receiving a deletion request, we will take reasonable steps to delete or anonymize eligible personal information.

Certain information may be retained where necessary to:

14. Children's Privacy

Dwell Mart is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:

dwellmartdelhi@gmail.com

We will take reasonable steps to review and delete such information where required by applicable law.

15. User Responsibilities

Users, vendors, and delivery partners are responsible for providing accurate information and using the Apps lawfully.

Users should not:

16. Your Privacy Choices

Depending on the features available in the relevant App, you may be able to:

Device permissions can generally be managed through your device's system settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Apps, services, technology, business practices, or applicable laws.

When we update this Privacy Policy, we will revise the "Effective Date" shown at the top.

We encourage users to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or the Dwell Mart Apps, please contact us:

Dwell Mart

Email: dwellmartdelhi@gmail.com

Apps covered:

By using any Dwell Mart App, you acknowledge that you have read and understood this Privacy Policy.