Our Privacy Policy
DUSO INDIA SOLUTIONS LLP (“Company,” “we,” “our,” or “us”), accessible from
www.duso.in, is committed to protecting your privacy and safeguarding your
personal data. This Privacy Policy explains what personal information we collect,
how we use it, with whom we may share it, and what rights you have with
respect to your personal data. This policy is published in accordance with the
Digital Personal Data Protection Act, 2023, the Information Technology Act,
2000, and other applicable Indian data protection regulations. By using our
website, booking services, or interacting with us, you agree to the practices
described in this Privacy Policy.
Consent By accessing or using our website or services, you consent to the
collection, processing, and use of your information in accordance with this
Privacy Policy. If you do not agree, please discontinue using our services.
Information We Collect We may collect the following types of information: -
Personal Information: Name, email address, phone number, address, vechicle
details company/house name (if applicable), and other contact details. -
Booking & Transaction Information: Service request details, appointment
preferences, payment-related information (handled securely by our payment
gateway partner). - Communications: Any messages, attachments, or feedback
you share with us. - Technical Information: IP address, browser type, device type,
and interaction data to help improve website performance and security.
How We Use Your Information We process your information for the following
purposes: - Provide, operate, and maintain our website and services - Process
and manage bookings and appointments - Communicate with you for service
confirmations, updates, and support - Send important service-related
notifications, promotional offers, and marketing (with your consent) - Improve,
personalize, and optimize our services - Detect, prevent, and investigate
fraudulent or unauthorized activities - Comply with legal and regulatory
requirements
Sharing of Your Information We may share your personal data with: - Service
Providers & Partners: Such as payment gateways (e.g., Razorpay), hosting
providers, and analytics partners, only as necessary to provide our services. -
Legal Authorities: When required by law or to protect our rights, users, or the
public. We do not sell or rent your personal data to third parties.
Data Retention We retain your personal data only for as long as necessary to: -
Fulfill the purpose for which it was collected - Comply with legal obligations -
Resolve disputes and enforce agreements After this period, we securely delete or
anonymize your information
Your Rights Under the DPDP Act, 2023, you have the following rights: - Right to
Access: Request details of what data we hold about you - Right to Correction:
Request correction of inaccurate or incomplete data - Right to Erasure: Request
deletion of your data when it is no longer required - Right to Withdraw Consent:
Withdraw previously given consent for data processing - Right to Grievance
Redressal: Contact our Grievance Officer if you have concerns You can exercise
these rights by emailing us at helpdeskduso@gmail.com.
Data Security We use industry-standard security measures, including
encryption, secure servers, and access controls, to protect your personal data
from unauthorized access, misuse, or disclosure.
Children’s Privacy Our services are not directed towards children under the age
of 18. We do not knowingly collect personal data from children. If we become
aware that we have inadvertently collected such data, we will delete it promptly.
Updates to This Policy We may update this Privacy Policy from time to time to
reflect changes in our business, services, or legal requirements. The updated
policy will be posted on this page with the revised “Effective Date.”
Contact Us If you have any questions, concerns, or requests regarding this
Privacy Policy, you may contact us: