DunnCare Privacy Policy
Last updated: October 7, 2026
DunnCare ("we," "us," or "our") helps families coordinate care for a loved one through a shared, private "Care Circle." This policy explains what information DunnCare collects, how it's used, who can see it, and the choices you have. It applies to everyone who uses the DunnCare mobile app.
Information We Collect
We collect only what's needed to run the app you're actually using:
• Account information — your name and email address, used to create and secure your login.
• Care Circle information — the name of your Circle and an invite code used to add other caregivers.
• Information about the people you add to your Circle — name, relation, age, medical notes, medications, and emergency contacts — entered by you or another member of your Circle.
• Health documents — photos or PDFs you choose to upload, such as insurance cards, care plans, or medical records. You're asked for explicit consent the first time you upload a document, before anything is stored.
• Voice recordings — audio notes you choose to record, such as a doctor's visit, and the written summary created from them. You're asked for explicit consent before your first recording. See "Voice Recordings and AI-Generated Summaries" below.
• Appointments, tasks, and schedule — dates, times, notes, video meeting links, assignments, and caregiver availability that you or your Circle create to coordinate care.
• Subscription information — whether your Circle has an active subscription, its plan, and its renewal date.
We do not collect location data, browsing history, or any information beyond what you or your Circle members directly enter into the app.
How We Use Your Information
We use the information above solely to provide DunnCare's core functionality: keeping your Care Circle coordinated. Specifically, to:
• Display and sync your Circle's information across every member's device in real time
• Send in-app notifications when something in your Circle changes (a new message, a deleted document, an appointment)
• Let you and your Circle securely store and retrieve health documents and voice recordings
• Create written summaries of voice recordings, when you consent
• Build weekly activity reports for your Circle from appointments, tasks, and notes your Circle has logged
• Manage your Circle's subscription
We do not sell your information. We do not use it for advertising. We do not share it with data brokers, analytics companies, or any other third party for marketing purposes.
Voice Recordings and AI-Generated Summaries
DunnCare lets you record a doctor visit and receive a short written summary of it.
• Third-party AI service. To create the summary, we send the audio recording to OpenAI, a third-party artificial intelligence provider. OpenAI converts the speech to text and writes the summary. We send the recording to OpenAI only for this purpose.
• Your permission. Before your first recording, DunnCare asks for your explicit consent to send recordings to OpenAI. You can withdraw that consent at any time in Account Settings. If you withdraw it, DunnCare asks again before your next recording.
• What we store. We store the audio recording and the written summary so members of your Care Circle can play and read them. We do not store the word-for-word transcript.
• Accuracy. Summaries are created automatically. They can contain mistakes and are not medical advice. Always confirm medications and instructions with your doctor's office.
• Recording laws. Laws about recording conversations vary by location. Please make sure the people being recorded agree before you record.
OpenAI processes recordings under its own terms and privacy policy, which you can read at openai.com/policies.
Who Can See Your Information
Only the members of your specific Care Circle can see that Circle's information. This isn't just a setting we could change — it's enforced at the database level: DunnCare's backend uses row-level security rules that make it technically impossible for one Circle's data to be visible to a different Circle, even to us running routine queries. Only people you've personally invited, using your Circle's invite code, can ever join and see your Circle's data. Everyone in a Circle can see everything in that Circle. Only a Circle Owner can remove a member.
Service Providers
We use trusted companies to run DunnCare. We share information with them only to provide DunnCare to you.
• Supabase provides our secure cloud database, user sign-in, and private file storage. Your account details, Care Circle information, documents, and voice recordings are stored there.
• OpenAI is a third-party artificial intelligence provider. It converts voice recordings to text and writes summaries. It receives a recording only after you give your consent in the app.
• RevenueCat manages subscription status. It receives purchase and subscription information, linked to your Care Circle, so DunnCare knows whether a Circle's subscription is active.
• Apple processes subscription payments through the App Store, under Apple's own terms. We never see or store your payment card details.
Invitations
When you invite someone to your Care Circle, DunnCare opens your phone's own text message or share screen with your Circle's invite code. You choose who receives it, and the message is sent from your phone. DunnCare does not send texts on your behalf and does not access your contacts.
Data Storage & Security
DunnCare's data is stored using Supabase, a secure cloud database and file storage provider. All data is encrypted in transit between your device and our servers. Health documents and voice recordings are stored in access-controlled storage separate from the main database, governed by the same Circle-only access rules described above.
How Long We Keep Your Information
We keep your information until you or your Circle delete it. Deleting a document or a recording removes it for everyone in the Circle. When the last member leaves a Circle, or a Circle is deleted, the Circle and everything in it, including stored files, is deleted.
Your Choices & Rights
• Withdraw consent — you can withdraw your consent to store health documents, and your consent to AI summaries of voice recordings, at any time from Account Settings. Withdrawing consent doesn't delete items already saved, but you will be asked for consent again before you add new ones.
• Delete your documents — you can permanently delete any health documents you've personally uploaded at any time from Account Settings.
• Delete a recording — any Circle member can delete a voice recording from the Recordings screen. It is removed for everyone in the Circle.
• Delete a person's full record — any Circle member can remove a person from the Circle, which permanently deletes their medications, emergency contacts, appointments, tasks, documents, and voice notes.
• Leave a Circle — any member who is not the Circle's only Owner can leave a Circle at any time from Account Settings.
• Delete your account — you can permanently delete your account yourself at any time in the app: Account Settings, then "Delete my account." It is also available on the subscription screen. If you own a Circle that has other members, you choose whether to pass ownership to another member, so the Circle and its information stay for them, or to delete the Circle and all of its information for everyone. Deleting your account does not cancel an App Store subscription. You can cancel it in your device's Settings under your Apple ID, then Subscriptions. You may also contact us using the information below.
Children's Information
DunnCare is intended for use by adults coordinating care for their families. A parent or guardian may add information about a child as a person being cared for within their Circle, but DunnCare does not knowingly allow children to create their own accounts or directly use the app.
Changes to This Policy
If we make material changes to this policy, we'll update the "Last updated" date above and, where appropriate, notify Circle members directly within the app.
Contact Us
Questions about this policy, or requests to access, correct, or delete your data, can be sent to:
Tonia Cosley
lcosley@pathwayseniorcaresolutions.com
"DunnCare is a product of Pathway Senior Care Solutions"