Practice information

Our services

We offer services for:

Acute medical conditions
Chronic disease management
Health assessments
Mental health plans
Vaccinations including COVID-19, Influenza, Shingles, Japanese encephalitis, Q fever and travel vaccines
ECGs
Lung Function testing
Family planning and pap smears
Baby & Child Checks & Immunisations
Skin checks and minor skin procedures including liquid nitrogen therapy, skin cancer biopsies and removal
Driver's medical assessments
Work cover

Contacting your Doctor

Doctor can be contacted during opening hours if it is for an urgent matter, otherwise we advise you to make an appointment for most communication with your doctor. Reception staff will take a message and have the doctor return your call at their earliest convenience if necessary. Please advise if your call is urgent and it can be put through.

Getting your test results

We will contact you for an appointment for all abnormal results or results requiring further follow up to be discussed with the doctor. Please discuss with doctor when your results are expected and how these results will be communicated to you during your appointment.

Repeat prescriptions

An appointment is necessary to provide you repeat prescriptions in order review your medical condition(s). As our on the day appointments are limited for sick patients, patients who are taking long term medications are encouraged to make appointments well in advance for their repeat prescriptions, typically when they are issued their last repeat from their Pharmacist.

Specialist referrals

An appointment is necessary to provide you a specialist referral in order to discuss your medical condition and need to see the specialist. Please note that we are not permitted by law to back-date specialist referrals, so please ensure you have an in date referral prior to seeing the specialist or your specialist consultation will not be covered by Medicare.

Zero Tolerance Policy

We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our doctors, staff and nursing team or other patients. Our staff work hard to provide a high standard of care to our patients. We treat everyone with courtesy and respect. In return, we request that our staff are treated with the same courtesy and respect.

Any patients, relatives or members of public who use threatening or offensive behaviour, either verbal or physical, in person or by phone to any of our staff members will be asked to leave the practice immediately. If required the Police will be called, and you will be removed from our Practice list. Examples of unacceptable behaviour includes, but is not limited to, shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling.

Privacy

Your health information is treated as strictly confidential. We have a privacy policy which outlines how we use, store and who we may share your health information with in order to to provide healthcare services to you. Our privacy policy is available as a patient brochure in our waiting area. It forms part of our new patient form when you register with us, so that you have informed consent as to how your health information will be used and stored. A full copy of our privacy policy is also available via this link: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:b6fd2588-2681-47a6-85ee-0036d2df0957

Complaints

Dunedoo Medical Centre is always looking to find ways to improve our service. Please tell us if our service fails to meet your expectations. You may wish to let us know in person, in writing or via email.

If you should wish to take your concern further and feel that you need to discuss the matter outside of the practice you can contact:

Health Care Complaints Commission
Phone: 1800 043 159
Address: Locked Mail Bag 18 Strawberry Hills NSW 2012
Email: hccc@hccc.nsw.gov.au

Dunedoo Medical Centre is AGPAL accredited – what does this mean?

Being accredited means that our general practice is committed to a comprehensive program which involves:

Engaging our whole practice team to review our practice’s systems and processes
Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.

Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.

Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.

Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community visit www.agpal.com.au

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