Privacy Policy

Effective Date: June 13, 2026

Apps Covered:

• Dukaanwallah

• Dukaanwallah Seller

• Dukaanwallah Restaurant

•  Dukaanwallah Delivery

Contact Email: dukaanwallah2026@gmail.com

Dukaanwallah ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how information is collected, used, stored, and shared when you use any of our mobile applications, including Dukaanwallah, Dukaanwallah Seller, and Dukaanwallah Restaurant (collectively referred to as the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information:

• Full name

• Email address

• Mobile phone number

• Business name

• Restaurant or store information

• Delivery address

• Profile photo

• Identity verification documents (if required)

• Payment and transaction details

Business Information

For Seller and Restaurant applications, we may collect:

• Business registration details

• Store information

• Restaurant details

• Menu and product information

• Tax information where applicable

• Bank account information for settlements

Location Information

We may collect precise or approximate location information to:

• Display nearby stores and restaurants.

• Enable order fulfillment.

• Improve delivery operations.

• Verify service availability.

• Provide location-based services.

Device Information

We may automatically collect:

• Device type

• Device identifiers

• Operating system version

• App version

• IP address

• Mobile network information

• Crash logs and diagnostics

Usage Information

We may collect:

• App activity

• Search history

• Order history

• Product listings

• Menu management activity

• Customer interactions

• Support requests

2. How We Use Information

We use collected information to:

• Create and manage accounts.

• Process orders and transactions.

• Facilitate deliveries and business operations.

• Verify merchant and restaurant accounts.

• Provide customer support.

• Improve application functionality.

• Communicate important updates.

• Detect and prevent fraud.

• Comply with legal obligations.

• Generate analytics and performance reports.

3. Sharing of Information

We may share information with:

Service Providers

Third-party vendors that help us operate our platform, including:

• Cloud hosting providers

• Analytics providers

• Customer support providers

• Communication service providers

Business Partners

Information may be shared between customers, sellers, restaurants, and delivery personnel when necessary to fulfill orders and provide services.

Payment Providers

Payment information may be processed through secure third-party payment gateways.

Legal Requirements

We may disclose information when required by law, legal process, government request, or to protect our legal rights and users' safety.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect user information, no method of transmission over the internet is completely secure.

5. Data Retention

We retain information for as long as necessary to:

• Provide services.

• Complete transactions.

• Meet legal obligations.

• Resolve disputes.

• Enforce agreements.

Data may be deleted or anonymized when no longer required.

6. User Rights

Users may have the right to:

• Access their information.

• Correct inaccurate information.

• Request deletion of personal information.

• Withdraw consent where applicable.

• Close their accounts.

Requests can be submitted using the contact email provided below.

7. Permissions Used

Depending on features used, our applications may request access to:

Location

Used for delivery operations, nearby services, and navigation.

Camera

Used for uploading profile photos, product images, restaurant images, and verification documents.

Storage/Photos

Used for selecting and uploading images and documents.

Notifications

Used for order updates, service alerts, and important communications.

Phone

Used for customer support and communication related to orders and services.

Permissions are requested only when required and may be managed through device settings.

8. Children's Privacy

Our Services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

If such information is identified, we will take reasonable steps to delete it.

9. Third-Party Services

Our applications may integrate third-party services, including:

• Payment gateways

• Cloud storage providers

• Analytics tools

• Mapping and navigation services

• Push notification providers

These services operate under their own privacy policies.

10. International Data Transfers

Information may be processed and stored on servers located in different regions where our service providers operate, subject to applicable legal protections.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within our applications or related platforms. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy, please contact:

Dukaanwallah
Email: dukaanwallah2026@gmail.com

By using Dukaanwallah, Dukaanwallah Seller, or Dukaanwallah Restaurant, you acknowledge that you have read, understood, and agreed to this Privacy Policy.