Effective Date: 20/09/2024
1. Introduction
Welcome to Dudhwala! Your privacy is important to us. This Privacy Policy outlines how we handle the information we collect when you use our app and includes details about our refund policy.
2. Information We Collect
We collect minimal information to provide our services:
Mobile Number: We collect your mobile number for the purpose of user authentication and login.
3. How We Use Your Information
We use the collected mobile number solely for:
User Authentication: To verify your identity and provide access to the app.
4. Payment Integration
For processing payments, we use Razorpay, a third-party payment gateway. When you make transactions, Razorpay may collect additional information necessary for processing payments. We do not store or handle any payment details directly.
5. Refund Policy
While refunds are generally not applicable to the services provided within the Dudhwala app, we may offer refunds in certain situations:
Payment Errors: If there was a mistake in processing your payment.
Technical Issues: If significant technical problems prevented you from using the app as intended.
How to Request a Refund:
Contact Us: Email us at dudhvala74@gmail.com with the subject line “Refund Request” and provide the following details:
Your mobile number associated with the account.
Transaction details or a description of the issue.
A brief explanation of why you believe a refund is warranted.
Review Process: We will review your request and respond within insert response time, e.g., 5-7 business days. We may request additional information if necessary.
Refund Processing: If your request is approved, we will process the refund through the original payment method. The time for the refund to appear in your account may vary depending on your payment provider.
6. Data Sharing and Disclosure
We do not sell or rent your information to third parties. We may share your mobile number with Razorpay for payment processing purposes. Apart from this, we do not disclose your information to any other third parties.
7. Data Security
We implement security measures to protect your mobile number from unauthorized access. However, please be aware that no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
8. Your Rights
Since we only collect a mobile number, you can contact us if you wish to inquire about or remove your mobile number from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy in the app. Please review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our Refund Policy, please contact us at:
Email: dudhvala74@gmail.com
Address: Surat