Frequently Asked Questions

Reliable Answers to Your Most Common Questions:

1. Will you use my cleaning supplies or provide your own?

Answer - We come with our own cleaning supplies and equipment. If you have any products or equipment that you would like our team to use we would be happy to accommodate the request.

2. Do you clean carpets?

Answer: We will vacuum carpets but we are not a professional carpet cleaning service. Carpets will not be deep cleaned.

3. Do I need to be present at time of cleaning?

Answer: No, you do not need to be present but if you or anyone is in the home during your scheduled cleaning we ask that activity be limited for cleaning efficiency and safety.

4. What should I do to prepare my home for cleaning?

Answer: (A) pick up any clutter to ensure our team has the most time dedicated to your cleaning needs. (B) Keep your pets in an area that will not scare or distract the team (C) Close any doors to rooms you would like our team to avoid

5. How will the team enter my home if I am not present?

Answer: Customers prefer to leave a key or garage code to enter the home at time of service. 

6. What happens if something gets broken or damaged?

Answer: While an occurrence is rare we acknowledge there could be a possibility of breakage or damages as we clean. Our team is required to report any incident immediately. We will replace or repair anything that is damaged.

7. Pets

Answer: We are pet friendly. We will make sure your pet is left in a pre-designated safe area while our team cleans. We do not clean litter boxes, fish tanks, reptile cages or bird cages.

8. What forms of payment to you accept?

Answer: We accept cash, check, and credit card payments. We also provide Venmo, CashApp, and Paypal.

9. When is payment due for service?

Answer: Payment is due at time of service. If you are not present, most customers prefer to leave cash or check on counter for us to pick up. If you prefer to pay with a credit card, we will be happy to store your information on our secured software.

10. What if I need to reschedule?

Answer: Life happens and we understand. Our team asks that you please give a 24 hour notice of cancellation or schedule change.

11. Is emergency cleaning available or weekends?

Answer: Our services are available Monday-Saturday, 8am-5pm. However, will will make exceptions for our weekly/monthly scheduled customers should they have a special request - i.e. party, holiday, wedding, newborn, special events, etc.

12. Do you have a guarantee for your residential or commercial cleaning services?

Answer: We want all our customers to be completely satisfied with our services. If you are available at the end of a scheduled cleaning, we will do a walk through with you to make sure everything was done to your liking. Once we are gone, if you notice that we missed something, we will come back to clean it as a testament of giving you, the customer, what you paid. 

13. Do you clean office space? 

Answer: Yes. Please give us a call or send us an email for further information.

14. When is payment due for commercial cleaning services? 

Answer: Our commercial cleaning customers will be billed on a monthly basis.