Welcome to Dshy. Your privacy is important to us. This Privacy Policy explains how Dshy collects, uses, stores, and protects your information when you use our mobile application and related services.
Last Updated: May 2026
1. Information We Collect
a) Account Information
When you create an account, we may collect:
•
Phone number
•
Name
•
Profile information
b) Location Information
Dshy may collect live or background location data to:
•
show nearby stores and delivery partners
•
provide delivery tracking
•
improve delivery accuracy
•
support navigation and order fulfillment
c) Device Information
We may collect:
•
Device model
•
Operating system
•
App version
•
Device identifiers
•
Crash logs and diagnostics
d) Order and Payment Information
We may collect:
•
Order details
•
Delivery address
•
Order history
•
Payment status
Dshy does not directly store full debit/credit card details.
e) Communications
We may collect:
•
OTP verification data
•
Support messages
•
Notifications and communication preferences
2. How We Use Your Information
We use collected information to:
•
create and manage user accounts
•
process orders and deliveries
•
provide customer support
•
improve app performance
•
prevent fraud and misuse
•
send order updates and notifications
•
comply with legal obligations
3. Location Permissions
Dshy may request location access:
•
while using the app
•
in background mode (if enabled)
This helps with:
•
accurate delivery tracking
•
driver navigation
•
nearby service availability
You can disable location access anytime from your phone settings, but some features may stop working properly.
4. OTP Authentication
Dshy uses phone number verification and OTP authentication for secure login and account access.
OTP services may be provided through third-party providers such as:
•
Twilio
•
Firebase
•
Supabase Auth
•
or similar services.
5. Data Sharing
We do not sell your personal information.
We may share limited information with:
•
delivery partners
•
stores/restaurants
•
payment providers
•
cloud hosting providers
•
legal authorities if required by law
Only necessary information is shared to operate the service.
6. Data Security
We use reasonable security measures to protect your information, including:
•
encrypted connections (HTTPS)
•
secure authentication systems
•
protected cloud infrastructure
However, no online platform can guarantee 100% security.
7. Data Retention
We may retain your information:
•
while your account remains active
•
as required for legal, tax, fraud prevention, or operational purposes
You may request account deletion by contacting us.
8. Children's Privacy
Dshy is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Third-Party Services
Dshy may use third-party services including:
•
Google Maps
•
Supabase
•
Twilio
•
Payment gateways
•
Analytics providers
These services may collect information according to their own privacy policies.
10. Your Rights
Depending on your region, you may have rights to:
•
access your data
•
correct your data
•
request deletion
•
withdraw permissions
You can contact us regarding privacy requests.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the app or website.
12. Contact Us
For questions regarding this Privacy Policy, contact:
Email : arindamg801@gmail.com
Company : Dshy
Location : West Bengal, India