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WHERE TRUST MEETS TECHNOLOGY
Welcome to D'S Cyberzone.
By accessing or using our services or website, you agree to be bound by the following terms and conditions:
1. Services Offered
1. Services Offered
We provide:
Sale of computers, laptops, and accessories
Hardware & software troubleshooting
Computer servicing and maintenance
CCTV sales and installations
All services and products are subject to availability.
2. Pricing and Payments
2. Pricing and Payments
All prices are listed in INR (₹) and are subject to change without notice.
Payment must be made in full via accepted modes (cash, UPI, card, or online gateway).
Online payments are processed securely via PayU.
3. Service Timelines
3. Service Timelines
Repair/service timelines vary based on the issue and part availability.
Estimated delivery dates are provided at the time of service confirmation.
4. Warranty
4. Warranty
Products may come with manufacturer warranty as applicable.
For repairs, a limited service warranty (if any) will be communicated at the time of delivery.
5. Liability
5. Liability
We are not liable for:
Data loss during repair
Software incompatibility or external damage
Delays due to third-party suppliers or logistics
Customers are advised to back up data before submitting devices for service.
6. User Conduct
6. User Conduct
You agree not to misuse our services or attempt fraudulent transactions. Legal action may be taken if found violating terms.
7. Governing Law
7. Governing Law
These terms are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of Kolkata, West Bengal.
🔁 Refund & Cancellation Policy
🔁 Refund & Cancellation Policy
1. Product Sales
1. Product Sales
No refund once the product is sold, unless it is defective and falls under manufacturer warranty.
Opened and used products cannot be returned.
2. Service Jobs
2. Service Jobs
No refund for completed repair or service tasks.
If service is cancelled before execution, a partial refund may be provided after deducting any diagnostic or handling charges.
3. Online Payments
3. Online Payments
If you have made a payment by mistake or for an incorrect amount, contact us within 24 hours for a resolution.
4. Refund Process
4. Refund Process
All approved refunds (if any) will be processed to the original payment method within 7–10 working days.
Terms and Conditions
Terms and Conditions
At D'S Cyberzone, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services, website, or making payments through our integrated payment gateway.
1. Information We Collect
1. Information We Collect
We may collect the following personal information from you:
Full Name
Contact Number
Email Address
Billing Address
Device Details (for repair/service)
Payment Information (via secure Payment Gateway)
We do not store your card or UPI details. All payments are processed securely via third-party payment gateways such as PayU.
2. How We Use Your Information
2. How We Use Your Information
The collected information is used solely for:
Processing product or service payments
Delivering purchased items or services
Communicating order or service status
Customer support and service follow-ups
Legal and tax compliance (if applicable)
3. Payment Security
3. Payment Security
All online payments are handled securely through PayU, which is PCI-DSS compliant. We do not store or process any sensitive financial data directly on our website or servers.
4. Information Sharing
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your data is only shared with:
Payment gateway providers (PayU) for transaction processing
Logistics partners (if applicable) for delivery
5. Data Retention
5. Data Retention
We retain personal information only for as long as necessary:
To complete the transaction
For legal or business requirements
Or until you request deletion
6. Cookies and Tracking
6. Cookies and Tracking
Our website may use basic cookies to improve user experience. We do not use cookies for tracking or advertising purposes.
7. Your Rights
7. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
To do so, please contact us at the email provided below.
8. Changes to This Policy
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with an updated "Effective Date" above.
9. Contact Us
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
D'S Cyberzone
Sodepur Ghola Block C Panihati Kolkata- 700110
📞 Phone: 9748895946
📧 Email: sdebneel@gmail.com
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