Privacy Policy
Privacy Policy
DrycleanPlus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
We collect information that you provide directly to us and information that is collected automatically when you use our services.
Personal Information:
Name and contact details (email, phone number)
Delivery and collection addresses
Payment information (processed securely via third-party providers)
Account credentials
Communication preferences
Automatically Collected Information:
Device information (type, operating system, unique identifiers)
Location data (for collection and delivery services)
Usage data (app interactions, features used)
Log data (access times, pages viewed, referring URL)
We use the information we collect for various purposes, including:
To provide and maintain our services
To process your orders and payments
To arrange collection and delivery of your items
To communicate with you about your orders
To send promotional materials (with your consent)
To improve our services and develop new features
To detect and prevent fraud
To comply with legal obligations
We process your personal data under the following legal bases: Contract (to fulfill our service agreement), Consent, Legitimate Interest, and Legal Obligation.
We may share your information with Service Providers (payment processors, delivery partners), Business Partners, and for Legal Requirements. We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal data, including encryption and secure servers. However, no method of transmission is 100% secure.
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Order records are typically kept for 7 years.
You have the right to Access, Rectification, Erasure ("right to be forgotten"), Restriction, Portability, and Objection. To exercise these rights, contact us at
info@drycleanplus.com.
We collect and use your location data for arranging collection and delivery services and optimizing routes. This can be disabled in your device settings.
Our app may use Analytics, Crash Reporting, and Performance Monitoring technologies to improve our service.
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.
Your data may be transferred to and processed in countries outside the UK/EU with appropriate safeguards.
Our app may contain links to third-party services. We are not responsible for their privacy practices.
We may update this policy from time to time. Significant changes will be notified via the app or email.
If you have any questions, please
contact: Data Protection Officer Email:
info@drycleanplus.com
Phone: +44 7424 866802
Address: 2c Bar Gate, Newark, NG24 1ES, United Kingdom