Privacy Policy – Drovia
Effective Date: 1 April 2026

At Drovia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our parcel delivery application.

1. Information We Collect
We may collect the following types of information:

• Personal details such as name, phone number, email address, and delivery addresses

• Location data to enable nearby pickup and delivery services

• Order details including parcel type (documents, small, medium), pickup and delivery information

• Transaction and payment details, including wallet usage and coupons

• Chat data from live customer support interactions

2. How We Use Your Information
Your information is used to:

• Provide efficient parcel pickup and delivery services

• Enable real-time order tracking and history

• Connect you with nearby delivery personnel for faster service

• Process payments, wallet transactions, and discounts via coupons

• Improve app features and customer experience

• Provide customer support through live chat

3. Location Services
Drovia uses your location to identify nearby delivery agents and ensure timely pickup and delivery. Location data is only used while the app is active or as required for service functionality.

4. Data Sharing
We do not sell your personal information. However, we may share necessary data with:

• Delivery partners to complete your orders

• Payment processors for secure transactions

• Legal authorities if required by law

5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. User Features
The app includes features such as:

• Live order tracking

• Order history and details

• Wallet, referral, and earning system

• Coupon discounts

• Live chat support

7. Your Rights
You have the right to:

• Access and update your personal information

• Request deletion of your data

• Opt out of certain data collection features (such as location services, where applicable)

8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised effective date.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us through the app support or official communication channels.