Privacy Policy for Drovia Partner
Effective Date: 20 April 2026
Drovia Partner (“we”, “our”, or “us”) operates the Drovia Partner mobile application for delivery partners and riders. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our application.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: support@thedrovia.shop
1. Information We Collect
a) Personal Information
We may collect the following personal details during registration or while using the app:
Full name
Phone number
Email address
Profile photo
Vehicle details
Government-issued identification (if required)
Bank account or payment details
b) Location Information
Drovia Partner collects real-time location data to:
Assign nearby delivery orders
Enable navigation and delivery tracking
Improve delivery efficiency
Verify completed deliveries
Location data may be collected even when the app is running in the background during active deliveries.
c) Device Information
We may automatically collect:
Device model
Operating system version
App version
IP address
Device identifiers
Crash logs and diagnostics
d) Order & Transaction Information
We collect information related to:
Active and completed orders
Delivery history
Earnings and payouts
Cash collected from customers
Performance statistics
2. How We Use Your Information
We use collected information to:
Provide and manage delivery services
Assign nearby delivery requests
Track rider performance and earnings
Process payouts and transactions
Improve app functionality and user experience
Provide customer support
Prevent fraud and ensure platform safety
Comply with legal obligations
3. Location Permissions
Drovia Partner requires access to your device location for delivery operations.
Foreground Location
Used while the app is open to:
Show nearby orders
Enable navigation
Track active deliveries
Background Location
Used during active deliveries to:
Update delivery status
Provide real-time tracking
Ensure successful order completion
You may disable location permissions through your device settings, but some app features may not function properly.
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share data with:
Customers for delivery coordination
Delivery merchants or business partners
Payment service providers
Legal authorities when required by law
Service providers assisting in app operations
All third-party partners are expected to maintain the confidentiality and security of your data.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.
6. Data Retention
We retain your information as long as necessary to:
Provide services
Maintain legal and financial records
Resolve disputes
Enforce agreements and policies
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your account
Withdraw certain permissions
Request a copy of your stored information
To make any request, contact us at support@thedrovia.shop.
8. Children’s Privacy
Drovia Partner is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Third-Party Services
The app may use third-party services such as:
Google Maps
Firebase Analytics
Payment gateways
Notification services
These services may collect information according to their own privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the app or on the Play Store listing with a revised effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Drovia Partner Support
Email: support@thedrovia.shop