Privacy Policy for Drovia Merchant
Effective Date: 1 April 2026
Drovia Merchant (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use the Drovia Merchant mobile application (the “App”).
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Business/store details
b. Business & Transaction Data
Order details and history
Product listings and menu data
Sales data (including weekly sales analysis and performance overview)
Customer order interactions
c. Location Information
Real-time location data to enable nearby order discovery and delivery coordination
d. Device & Usage Information
Device type and operating system
App usage data
Log data (such as IP address, access times, and app interactions)
2. How We Use Your Information
We use the collected information to:
Provide and manage app functionality (orders, store management, product listings)
Display live order status and updates
Generate analytics such as weekly sales reports and performance overviews
Improve user experience and app performance
Enable location-based features like nearby order matching
Communicate important updates, notifications, and support messages
3. Sharing of Information
We do not sell your personal information. However, we may share information in the following cases:
Service Providers: To support app operations (hosting, analytics, etc.)
Legal Requirements: If required by law or to protect rights and safety
Business Transfers: In case of merger, sale, or acquisition
4. Location Data Usage
Drovia Merchant uses location data to:
Identify and assign nearby orders
Improve delivery efficiency
Enhance operational accuracy
You can control location permissions through your device settings, but disabling them may limit app functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
7. Your Rights
Depending on your jurisdiction, you may have rights to:
Access your personal data
Correct inaccurate information
Request deletion of your data
To exercise these rights, contact us at the email below.
8. Third-Party Services
The app may use third-party tools or services. These services have their own privacy policies, and we encourage you to review them.
9. Children’s Privacy
Drovia Merchant is not intended for individuals under the age of 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Effective Date.” Continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: alwinbaretto09@gmail.com
By using Drovia Merchant, you acknowledge that you have read and understood this Privacy Policy.