# Drout Privacy Policy
**Effective Date: November 4, 2024.**
## 1. Introduction
Drout ("we," "our," or "us") is a product of Sooper Squad Studios ("Company"), operating strictly as a mediator platform that facilitates ordering between users and licensed establishments. We do not directly sell, serve, or handle any food, beverages, or alcohol. All orders, products, and services are provided directly by our licensed partner establishments. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and related services (collectively, the "Service").
By using Drout, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please refrain from using our Service.
## 2. Information We Collect
### 2.1 Personal Information
When you register and use our Service, we collect the following personal information:
- Full name
- Email address
- Phone number
- Age (self-declared)
- Location data
- Payment information (processed securely through Razorpay)
### 2.2 Usage Data
We may also collect data about how you interact with our Service, such as:
- Device details (model, OS, etc.)
- IP address
- Log data (timestamps, app crashes, etc.)
- Transaction history (orders, payments)
## 3. How We Use Your Information
We use the information we collect for the following purposes:
- **Order facilitation:** To facilitate order processing between you and our partner establishments.
- **Payment facilitation:** To process payments through Razorpay securely under our parent company, Sooper Squad Studios, acting solely as an intermediary.
- **Customer support:** To resolve any issues related to your orders or account.
- **Service improvement:** To understand usage trends and enhance user experience.
- **Communication:** To notify you about your orders and send important updates.
- **Marketing:** To send you promotions, offers, and events relevant to you (with the option to opt-out at any time).
## 4. Data Storage and Security
Your data is stored on secure servers located in India. We implement industry-standard security practices, including encryption and firewalls, to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee 100% security, and we cannot fully eliminate risks.
## 5. Data Sharing
### 5.1 Third-Party Service Providers
We share your personal information with third parties only as needed to provide our services, such as:
- **Razorpay**: For secure payment processing (payments are processed under Sooper Squad Studios).
### 5.2 Partner Establishments
We share relevant order details (e.g., your name, order, and location) with bars, restaurants, and clubs to fulfill your orders.
We do not sell or share your personal information with any other third parties, except as required by law.
## 6. Your Rights
You have the following rights regarding your personal information:
- **Access**: You may request a copy of the personal information we hold about you.
- **Correction**: You may request correction of any inaccurate information.
- **Deletion**: You may request deletion of your account and associated data by contacting us.
- **Opt-out**: You can opt-out of marketing communications at any time through the app or by contacting us.
## 7. Data Retention
We retain your personal information for as long as necessary to provide the Service and to comply with legal obligations. Once your account is deleted, all personal data is permanently removed, except for transaction records required for legal compliance.
## 8. Account Deletion
If you choose to delete your account:
- Your personal information will be permanently erased.
- Transaction records may be retained to comply with legal or regulatory requirements.
To delete your account, please contact us at +91 7021218771 or droutapp@gmail.com.
## 9. Children's Privacy
Drout is not intended for individuals under the legal drinking age (18 years or older). We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will delete their information immediately.
## 10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you via email or app notifications, as appropriate. Please review the Privacy Policy periodically for any updates.
## 11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Company Name: Sooper Squad Studios
- Phone: +91 7021218771
- Email: droutapp@gmail.com
## 12. Age Verification
We rely on self-declaration for age verification. By using Drout, you confirm that you are of legal drinking age (18 years or older, or as required in your jurisdiction). While Drout implements this step, responsibility for verifying age at the point of service lies with our partner establishments.