Effective Date: May 21, 2026
Welcome to DropStore. Your privacy is important to us. This Privacy Policy explains how
DropStore collects, uses, stores, and protects your information when you use our marketplace
platform, website, mobile applications, and related services.
By accessing or using DropStore, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
When you create an account, place orders, register as a vendor, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Delivery and billing address
• Identification documents (for vendor verification)
• Payment information
b) Transaction Information
We collect information relating to purchases, sales, payments, refunds, and deliveries made
through the platform.
c) Device and Usage Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Pages viewed• Login activity
• Cookies and analytics data
d) Vendor Information
For marketplace vendors, we may collect:
• Business name
• Business registration details
• Tax information
• Bank or mobile money payment details
• Product listings and inventory information
2. How We Use Your Information
We use collected information to:
• Provide and manage marketplace services
• Process orders and payments
• Verify vendor accounts
• Improve customer experience
• Communicate updates and support responses
• Detect fraud, abuse, or unauthorized activities
• Comply with legal obligations
• Send promotional messages were permitted by law
3. Sharing of Information
We may share information with:
a) Vendors and Sellers
Customer information necessary for order fulfillment may be shared with vendors.
b) Service ProvidersWe may share information with third-party providers that support:
• Payment processing
• Hosting services
• Delivery and logistics
• Analytics
• Customer support
c) Legal Authorities
We may disclose information where required by law, court order, or regulatory authorities.
We do not sell users’ personal information to third parties.
4. Cookies and Tracking Technologies
DropStore may use cookies and similar technologies to:
• Keep users logged in
• Remember preferences
• Analyze traffic and platform usage
• Improve functionality and performance
Users may disable cookies through browser settings, though some features may not function
properly.
5. Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Vendor records and transaction data may be retained for accounting and regulatory purposes.6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal
information against unauthorized access, disclosure, alteration, or destruction.
However, no online platform can guarantee absolute security.
7. User Rights
Depending on applicable laws, users may have the right to:
• Access their personal information
• Correct inaccurate information
• Request deletion of their data
• Withdraw marketing consent
• Request restriction of data processing
Requests may be submitted through our support channels.
8. Third-Party Links
The platform may contain links to third-party websites or services. DropStore is not responsible
for the privacy practices or content of external websites.
9. Children’s Privacy
DropStore services are not intended for children under the age of 18. We do not knowingly
collect personal information from minors.
10. International Data Transfers
Where necessary, information may be processed or stored outside your country of residence.
We take reasonable measures to ensure adequate data protection standards are maintained.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the
platform with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the revised policy.
12. Contact Information
For questions, complaints, or privacy-related requests, contact:
DropStore Support Team
Email: info@dropmart.click
Phone: +256 200907146
Location: Kampala Wandegeya