This Privacy Policy explains how Pixelvide Design Solutions (“we”, “us”, or “our”) handles personal information when you use the DROPD website, customer Android app, and related shopping services.
Need to Delete Your Account?
You can request account deletion in either of these ways:
Option 1: Through the DROPD app
Open Account → Delete account → Confirm.
Option 2: By email
Email accounts@pixelvide.com from the email address associated with your account, using the subject line DROPD account deletion.
Email a deletion request
Your profile, saved addresses, bag, and login sessions will be deleted within 7 days. If your email application does not open, send your request manually to the address above.
Order and payment records may be retained for up to 8 years where required by Indian tax and accounting laws.
Contents
1. Information We Collect
We collect information you provide when creating an account, signing in, managing your profile, adding items to your cart, placing an order, or contacting us.
Account and contact information
Name
Email address
Phone number
Delivery information
Shipping addresses
Recipient contact details
Shopping information
Cart contents
Purchased products and variants
Quantities and order history
Order status and related support communications
Payment records
Payment status, amount, and currency
Payment provider details
Razorpay payment and order references
Payment credentials are handled by Razorpay.
Technical information
We may collect technical information needed to operate and secure the service, such as session identifiers and server request records.
2. How We Use Information
We use your information to provide the services you request and to meet applicable legal obligations.
This includes using information to:
Create and manage accounts, authenticate users, and maintain secure sessions.
Save cart contents, process purchases, and display purchase history.
Arrange delivery, communicate order updates, and provide customer support.
Verify payment confirmations and investigate failed payments, refunds, or disputes.
Prevent fraud, protect accounts, troubleshoot problems, and maintain the service.
Maintain records required for accounting, tax, legal compliance, and dispute resolution.
3. Payments Handled by Razorpay
Payments are processed by Razorpay. Payment credentials entered into its payment flow are handled by Razorpay under its own privacy policy and applicable payment rules.
DROPD receives transaction references, amounts, and payment status needed to record and support your purchase.
We do not store full card numbers, CVVs, or UPI PINs in DROPD’s order records.
Never send payment credentials, passwords, or one-time passwords to us by email.
4. When Information Is Shared
We share information only as needed to operate DROPD, fulfill orders, provide support, and meet legal obligations.
Recipients may include:
Payment processors, such as Razorpay.
Hosting and communications service providers.
Sellers and delivery partners, where needed to fulfill or support your purchase.
We may also disclose information when required by law, in response to valid legal requests, or to protect users, our services, and our legal rights.
Service providers processing information on our behalf should use it for the relevant service and applicable obligations.
5. Security and Encryption in Transit
Data transmitted between you and DROPD’s services is encrypted in transit using HTTPS/TLS.
We use access controls and other reasonable safeguards to protect personal information.
No online service can guarantee absolute security. Keep your account credentials private and contact us if you suspect unauthorized access.
6. Data Retention
We retain personal information for as long as needed to operate your account, fulfill purchases, support you, and meet the purposes described in this policy.
After account deletion, order and payment records may be retained for up to 8 years, where required by Indian tax and accounting laws. These records are not used for marketing.
If a retention requirement affects your deletion request, we will explain the relevant data categories and reason for retention.
7. Request Account and Data Deletion
You can request deletion of your DROPD account and the personal data linked to it at any time.
In the app
Open Account → Delete account → Confirm.
By email
Email accounts@pixelvide.com from the email address associated with your account, using the subject line DROPD account deletion.
Email a deletion request
You do not need to reinstall the app or sign in to this website to use the email option. Do not send passwords, OTPs, card details, or UPI PINs.
What happens after deletion?
Your profile, including name, email, and phone number, is deleted within 7 days.
Saved addresses, bag contents, and login sessions are deleted within 7 days.
Order and payment records may be retained for up to 8 years where required by Indian tax and accounting laws.
Retained records are not used for marketing.
View Account Deletion Instructions
Uninstalling the app does not delete your account. Account deletion is not an order cancellation or refund request.
8. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of your personal information, and to exercise other rights available under applicable law.
We may verify your identity before acting on a request.
You may decline to provide information, but we may not be able to create an account, deliver an order, or provide a feature without the information it needs.
9. Children
DROPD is not directed at children.
If you believe a child has provided personal information without any legally required consent, contact us so we can investigate and take appropriate action.
10. Changes and Contact
We may update this policy as the service or legal requirements change. The date at the top identifies the latest version. Material changes will be communicated where required.
For general privacy questions and rights requests, contact the operator of DROPD:
Pixelvide Design Solutions
Email: accounts@pixelvide.com
For account deletion, use the in-app option or email accounts@pixelvide.com as described above.
This Privacy Policy applies to the DROPD website, customer Android app, and related shopping services.