Privacy Policy – Driver On Time

Effective Date: [05/06/2026]

Driver On Time (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.                                                                                                                                                                                               Data Retention

Driver On Time retains personal data only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, prevent fraud, enforce our agreements, and meet legal, tax, accounting, and regulatory obligations.

Customer Data

We retain customer profile information, booking history, payment records, invoices, saved addresses, and related account information while the account remains active.

If a customer requests account deletion, personal information will generally be deleted or anonymized within 30 days, unless we are legally required or otherwise permitted to retain certain information.

Driver Partner Data

Driver profile information, KYC documents, driving licence information, vehicle information, bank account details, trip history, earnings, wallet transactions, and invoices are retained while the account remains active.

Certain records may be retained after account closure where required for legal compliance, taxation, fraud prevention, dispute resolution, auditing, or other legitimate business purposes.

Location Data

Location information is collected only to provide booking, navigation, driver matching, and live trip tracking services.

Historical trip location records may be retained for customer support, safety investigations, fraud prevention, dispute resolution, and legal compliance.

Payment Information

Payment transaction records, wallet transactions, payout records, and invoices may be retained as required for financial reporting, taxation, fraud prevention, accounting, and legal obligations.

If payments are processed through third-party payment providers, Driver On Time does not store complete payment card numbers.

Security Logs

Authentication logs, device information, audit logs, and security events may be retained to protect the platform, investigate security incidents, prevent fraud, and comply with legal obligations.

User Rights

Depending on applicable laws, users may have the right to:

• Access their personal information.

• Correct inaccurate information.

• Update their account details.

• Request deletion of eligible personal information.

• Withdraw consent where applicable.

• Request information about how their data is processed.

Some requests may be subject to legal or regulatory limitations.

Account & Data Deletion

Users may request deletion of their account and eligible personal information by contacting us at:

Email: khodwekarsandip@gmail.com

After verifying the request, eligible personal information will generally be deleted or anonymized within 30 days.

Certain information may be retained where required by law or for legitimate purposes, including:

• Financial records

• Tax records

• Booking history

• Invoices

• KYC records (where legally required)

• Fraud prevention records

• Security and audit logs

These records are retained only for the period required by applicable laws or legitimate operational requirements.

Children's Privacy

Driver On Time is not intended for children under the age required by applicable law in the user's jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information may contact us using the email address below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

The updated version will be published on this page with a revised "Effective Date." Continued use of Driver On Time after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy, your personal information, or wish to request account or data deletion, please contact us:

App Name: Driver On Time

Email: khodwekarsandip@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.

Data Retention

Data Retention

Driver On Time retains user data only for as long as necessary to provide the services offered through the application, comply with applicable laws, resolve disputes, prevent fraud, enforce our agreements, and meet legal, accounting, and regulatory requirements.

Customer Data

We retain customer account information, booking history, payment records, invoices, and related service information while the account remains active.

If a customer requests account deletion, personal information will be deleted or anonymized within 30 days, unless we are legally required to retain certain information.

Driver Partner Data

Driver profile information, KYC documents, driving licence information, bank account details, trip history, earnings, and invoices are retained while the driver account remains active.

Certain records may be retained after account closure where required by applicable laws, tax regulations, fraud prevention requirements, or legal obligations.

Location Data

Real-time location information is collected only while providing driver services or during active bookings.

Historical trip location records may be retained for customer support, dispute resolution, fraud prevention, legal compliance, and service improvement.

Payment Information

Payment transaction records, invoices, and wallet transactions are retained for accounting, taxation, financial reporting, fraud prevention, and legal compliance as required by applicable law.

Driver On Time does not store users' complete payment card numbers when payments are processed through secure third-party payment providers.

Security Logs

Security logs, authentication records, device information, and audit logs may be retained for security monitoring, fraud detection, troubleshooting, and legal compliance.

Data Deletion

Users may request deletion of their personal data at any time by contacting:

Email: khodwekarsandip@gmail.com

Verified deletion requests are generally processed within 30 days, except where certain information must be retained to comply with applicable laws, tax requirements, fraud prevention obligations, dispute resolution, or other legitimate legal purposes.

Driver On Time – Privacy Policy

Introduction

Driver On Time ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Driver On Time mobile application and related services.

By using Driver On Time, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Mobile phone number

• Profile photograph

• User account information

Driver Information

• Driving licence details

• Identity verification documents (KYC)

• Bank account information for payouts

• Vehicle information

• Vehicle registration number

• Driver profile information

Booking Information

• Pickup and destination addresses

• Booking date and time

• Booking history

• Trip details

• Customer and driver ratings

• Digital invoices

Device Information

• Device identifiers (where required by platform services)

• Device model

• Operating system version

• Application version

• Diagnostic and crash information

How We Use Information

We use your information to:

• Create and manage your account.

• Authenticate users securely.

• Match customers with nearby drivers.

• Process bookings and trips.

• Provide real-time navigation and live tracking.

• Generate invoices and payment records.

• Process driver earnings and withdrawals.

• Verify driver identity and KYC documents.

• Respond to customer support requests.

• Improve application performance and reliability.

• Detect fraud, abuse, and unauthorized activity.

• Comply with applicable legal and regulatory requirements.

Location Information

Driver On Time uses location data to provide essential services.

Customer Location

Location is used to:

• Detect the current location.

• Select pickup and destination points.

• Display nearby available drivers.

• Calculate routes and estimated arrival times.

Driver Location

Driver location is used to:

• Receive nearby booking requests.

• Navigate to pickup and destination.

• Provide live trip tracking.

• Calculate trip distance and duration.

• Improve driver matching.

• Maintain trip safety and service quality.

Background location is requested only while a driver is actively providing driver services, if enabled.

Camera & Photo Usage

The Camera is used only for application features such as:

• Driver selfie verification.

• Vehicle verification photos.

• KYC document capture.

• Customer or driver profile photos.

• Support-related image uploads.

The application uses the Android System Photo Picker when selecting existing images and does not request unnecessary access to the user's entire photo library.

Sharing of Information

We do not sell your personal information.

We may share information only when necessary to:

• Complete customer bookings.

• Provide services requested by users.

• Process secure payments through payment service providers.

• Comply with legal obligations.

• Respond to lawful requests from government authorities.

• Protect the rights, safety, and security of users and the platform.

Third-Party Services

Driver On Time may use trusted third-party services to provide application functionality, including:

• Google Maps Platform

• Google Play Services

• Push notification services

• Authentication providers

• Secure payment gateways

• Cloud hosting and storage providers

• Analytics and crash reporting services

These providers process data in accordance with their own privacy policies and applicable laws.

Data Security

We implement industry-standard security measures to protect user information, including:

• HTTPS/TLS encrypted communication.

• Secure authentication.

• Role-based access control.

• Encrypted data transmission.

• Secure cloud storage.

• Access controls and monitoring.

• Audit logging.

• Fraud prevention and security monitoring.

While we use commercially reasonable safeguards, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

1. Information We Collect

We may collect:

• Name, phone number, email

• Location data (for booking and tracking)

• Payment details (processed securely via Razorpay)

• Device information

2. How We Use Information

We use your data to:

• Provide driver booking services

• Improve app performance

• Process payments

• Provide customer support

3. Location Data

We collect real-time location to:

• Match drivers and customers

• Provide navigation using Google Maps Platform

4. Data Sharing

We do NOT sell your data.
We may share data with:

• Drivers (for booking service)

• Payment partners

• Legal authorities if required

5. Data Security

We use secure systems to protect your data.

6. User Rights

You can:

• Request data deletion

• Update your profile information

7. Cookies & Tracking

App may use basic tracking for performance and analytics.

8. Changes to Policy

We may update this policy. Changes will be notified in the app.