Policy

1. Introduction

Welcome to DriveFresh.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you book, pay for, or use our car detailing services.

By using our website, booking system, or any of our services, you agree to the terms described in this Privacy Policy.

2. Who We Are

DriveFresh is a mobile car detailing service based in Bearsden and Milngavie, United Kingdom.
We provide premium car cleaning and detailing services at your home or workplace.

If you have questions or concerns about your personal data, you can contact us at:
📧 Email: drivefreshservicesuk@gmail.com
📞 Phone: 07360 527405

3. Information We Collect

We collect the following types of information:

• Personal Information:
  Your name, phone number, email address, and service location.
  
  

• Payment Information:
  When you make a payment, we use Stripe to process your transaction securely.
  We do not store or have direct access to your full payment card or bank account details.
  
  

• Financial Data (via Stripe Financial Connections):
  When paying by bank, Stripe may collect limited bank information (e.g., account ownership, balances, and transaction verification) to confirm your payment and prevent fraud.
  
  

• Device and Usage Data:
  Basic analytics such as IP address, browser type, and time spent on our site, used only to improve website performance.
  
  

4. How We Use Your Information

We use your data to:

• Process bookings and payments.
  
  

• Verify and complete secure transactions.
  
  

• Provide customer service and respond to enquiries.
  
  

• Improve our services and website experience.
  
  

• Comply with legal or financial regulations (e.g., tax reporting).
  
  

We do not sell, rent, or share your personal data with any third parties.

5. How We Protect Your Data

Your personal information is stored securely and only accessible by authorized staff.
Payments are processed using Stripe, which is PCI DSS Level 1 certified and uses encryption to protect financial data.

If you book online or via our payment portal, your data is transmitted securely using HTTPS.

6. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Request a copy of your personal data.
  
  

• Correct or update any inaccurate information.
  
  

• Request deletion of your data.
  
  

• Object to certain data uses.
  
  

To exercise these rights, email drivefreshservicesuk@gmail.com and we’ll respond within 30 days.

7. Data Retention

We keep your booking and payment data only as long as necessary for accounting, tax, or service-related reasons.
When data is no longer required, it is securely deleted.

8. International Data Storage

We agree to store financial data only in the United Kingdom or the United States, in compliance with Stripe’s data storage policies.

9. Cookies and Analytics

Our website may use cookies or analytics tools to understand visitor activity and improve our content. You can disable cookies in your browser settings if you prefer.

10. Contact Us

If you have any privacy-related questions or complaints, contact:
📧 drivefreshservicesuk@gmail.com
📞 07360 527405

© 2025 DriveFresh. All rights reserved.