Terms and Conditions

1- About the request: 

• The request is NOT considered a confirmation of your appointment. 

• After you submit the request, you will receive a quote proposal with all the details. 

• The reservation will be confirmed once the deposit has been received, at most 24 hours before the date of the requested service.

2- About Rates for Cleaning Services: 

• The rate is per employee and excludes cleaning materials.  

• The client must provide the necessary cleaning supplies so the employee can do their work. 

• For long-term contracts, cleaning supply packages can be delivered to the client at set times for a fee.

3- About Employee Breaks:  

• For 3 working hours, no breaks.

• For 5 working hours, 15-minute breaks.  

• For 8 working hours, 30-minute breaks.

4- About Deposit and Payment upon Reservation.  

• Customers are required to pay a 50% deposit of the total amount for each reservation.  

• The reservation will only be confirmed once the deposit has been received.  

• The remaining amount is due no later than the 29th of the month, unless otherwise agreed.  

• If the deposit is not received within 24 hours before the start of the service, DCS reserves the right to cancel the reservation.

5- About Cancellation Policy by the Client:  

• For cancellations made more than 24 hours in advance, the prepayment is non-refundable.  

• For cancellations made less than 24 hours in advance, the prepayment will be fully refunded to the client or, if requested, rescheduled to a new date.  

• The prepayment will remain as credit for a new appointment.

6- About Cancellation by DCS:  

• If DCS cancels the reservation itself (for any reason), the prepayment will be fully refunded to the client or, if requested, rescheduled to a new date. 

• The prepayment will remain as credit for a new appointment.  

• You will be charged for the number of hours you have reserved, even if you allow the employee to work fewer hours. 

• Please note: you can always request an extension of the number of hours reserved. In that case, you will be charged for your reserved hours plus the extension.

7- About Dissatisfaction: 

• If you are dissatisfied with the work performed by the employee, you must contact them within 24 hours and send them visual material. 

• If you wait until you receive the invoice at the end of the month and make any comments, the normal amount will still be charged.

8- About Employee's Transportation: In areas where public transportation is not available, the client will arrange for the employee's transportation to and from the nearest bus stop. 

• There are two options:  

  • 1. The client uses their own vehicle to transport the employee to and from the nearest bus stop. 

    2. The client authorizes the inclusion of transportation costs in their invoice.

9- About Client-Employee Prohibitions: 

• The client is prohibited from hiring an employee from Dream Clean Suriname without the permission of Dream Clean Suriname's management while the employee is still employed with Dream Clean Suriname and within one (1) year of the employee's termination of employment. 

• If this does occur, the client will be fined SRD 5,686.  

• It is prohibited to engage in sexual relations with DCS employees.

10- About Attendance List: 

• Every month on the 22nd of each month, the client must send (a photo of) the attendance list to the DCS administration. 

• This can be done in hard copy, via WhatsApp, Facebook Messenger, or email. 

• If the DCS administration has not received the attendance list by the 22nd of the month, a penalty will be charged.

11- About Invoice: 

• The invoice must be paid no later than the 29th of the month. 

• This can be done by bank transfer to our account number (*********) or in cash at our office at Mr. J. Lachmonstraat 156, Paramaribo, Suriname . 

• For bank transfers, the client must send a photo of the payment receipt to the administration. 

• If the invoice is paid after the 29th of the month, a penalty will be charged.