Privacy Policy for DPR Express
Last Updated: June 12, 2026
DPR Express ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DPR Express mobile application (the "App").
DPR Express provides international shopping and shipping services, enabling users in Cambodia to purchase products from Chinese marketplaces, including Taobao and 1688, and arrange delivery to Cambodia.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect the following information to provide and improve our services.
a. Information You Provide
• Account Information: Full name, phone number, and other information provided during registration and login.
• Delivery Information: Recipient name, phone number, address details, city, province, postal code, and country required for shipment delivery.
• Order Information: Products viewed, added to cart, ordered, and order history associated with your account.
b. Wallet and Payment Information
• DPR Wallet Information: Wallet balance, top-up records, transaction history, and payment status.
• Payment Information: Payments and wallet top-ups may be processed by third-party payment providers. DPR Express does not store complete credit card or debit card information on its own servers.
c. Camera and Photo Access
• Image Search Feature: The App may access your camera or photo gallery when you choose to search for products using images. Images are used solely to perform visual product searches and are not used for advertising purposes.
d. Information Collected Automatically
• Device Information: Device model, operating system version, app version, device identifiers, and language settings.
• Usage Information: App interactions, feature usage, crash reports, diagnostic information, and performance data necessary to maintain and improve the App.
e. Push Notifications
• The App may send notifications regarding account activity, wallet transactions, order confirmations, shipment updates, delivery status, promotional campaigns, and important service announcements.
We do not sell personal information and do not display third-party advertisements within the App.
How We Use Your Information
We use your information to:
• Create, manage, and authenticate your account.
• Process orders and purchases.
• Arrange product sourcing, warehousing, and shipping services.
• Operate and maintain the DPR Wallet.
• Process payments and wallet top-ups.
• Provide image-based product search functionality.
• Send notifications regarding orders, shipments, and account activities.
• Respond to customer support inquiries.
• Monitor and improve application performance and security.
• Detect, prevent, and investigate fraud, abuse, and unauthorized activities.
• Comply with applicable laws, regulations, and legal obligations.
How We Share Your Information
We share information only when necessary to operate our services.
• Shipping and Logistics Partners: To process, transport, and deliver orders.
• Product Sourcing Partners and Marketplaces: To purchase products requested by users.
DPR Express is an independent service and is not affiliated with, endorsed by, or operated by Taobao, 1688, Alibaba Group, or their affiliated companies.
• Payment Service Providers: To process payments and wallet top-ups securely.
• Service Providers: Companies that assist with hosting, cloud infrastructure, analytics, notifications, customer support, and system operations.
• Legal Authorities: When disclosure is required by applicable law, legal process, court order, or governmental request.
We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain financial records.
When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws.
Your Rights and Choices
You may:
• Access and update your account information.
• Modify or delete saved delivery addresses.
• Request deletion of your account and personal data.
• Manage camera and photo permissions through your device settings.
• Enable or disable push notifications through your device settings.
Account and Data Deletion
You may request deletion of your account and associated personal information by contacting our support team.
To submit a deletion request, please contact us using the email address or phone number associated with your account.
We will process verified deletion requests within 30 days unless retention of certain information is required by law, financial regulations, fraud prevention requirements, or ongoing dispute resolution.
Data Security
We implement reasonable administrative, technical, and organizational security measures designed to protect your personal information.
These measures include:
• Secure HTTPS/TLS encryption during data transmission.
• Access controls and authentication mechanisms.
• Monitoring and protection against unauthorized access.
While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be completely secure.
Children's Privacy
The App is not intended for children under the age of 16 or the minimum age required by applicable law.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
International Data Processing
DPR Express provides international shopping and logistics services between Cambodia and China.
Your information may be processed, stored, or transferred in countries where DPR Express, its partners, service providers, warehouses, logistics providers, or payment processors operate.
By using the App, you consent to such transfers and processing.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted within the App and reflected by an updated "Last Updated" date.
Continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Company: DPR Express
Email: info@dprexpress.com
Phone: +855 099 333 045 | 086 33 45 88 | 089 33 45 88
Address: Phnom Penh Cambodia.