Illustrative Example of a Gold Standard BotikaΒ
A minimum operating standard for a professional over-the-counter botika
πͺ 1. Over-the-Counter Service Only
The store shall operate strictly as an over-the-counter pharmacy.
Customers are served only at the counter and are not permitted to enter the selling or storage areas.
π 2. Professional Staff Appearance
All staff shall wear clean, complete uniforms with visible name identification.
Staff must maintain a neat, calm, and professional appearance at all times.
ποΈ 3. Clear Glass & Store Visibility
The storefront shall use clean glass windows that allow clear visibility of staff and the service counter.
Windows must remain free from excessive posters or visual clutter.
πͺ 4. Strong & Consistent Branding
The store shall maintain a consistent color theme and visual identity.
Store signage must be clearly visible during both daytime and nighttime.
The store logo shall be prominently displayed inside and outside the premises.
π§Ύ 5. Clean & Organized Counter
The service counter shall be clean, uncluttered, and well-organized at all times.
Only relevant and fast-moving items may be displayed.
Expired, damaged, or dusty items must never be visible.
π€ 6. Standard Customer Service Flow
Customers shall be acknowledged promptly upon arrival.
Staff must communicate clearly, respectfully, and at a pace suitable for seniors.
Every transaction shall follow a standard greeting, confirmation, and closing process.
π¦ 7. Inventory & Storage Control
Products shall be properly stored, categorized, and clearly labeled.
FEFO (First-Expire-First-Out) must be strictly implemented.
Critical and fast-moving items shall be monitored daily.
π 8. Prescription Handling & Confidentiality
Prescription-only medicines shall be dispensed strictly upon presentation of a valid prescription.
All prescriptions must be checked, recorded, and handled with full confidentiality.
π‘οΈ 9. Regulatory Compliance & Readiness
All required licenses, permits, and pharmacist duty requirements must be complete and current.
The store shall remain inspection-ready at all times.
π° 10. Sales, Cash & System Control
Daily sales shall be recorded accurately.
Cash, digital payments, and inventory movements must be regularly reconciled.
Any discrepancy shall be documented and resolved promptly.
πΉ 11. Security & Remote Monitoring
The store shall be equipped with CCTV cameras covering the service counter and key areas.
Where possible, cameras should allow real-time remote viewing for security and incident review.
π 12. Staff Training & Continuous Improvement
All staff shall receive proper onboarding training before deployment.
Regular retraining shall be conducted to reinforce service standards, compliance, and operational discipline.