I had this problem too. What I did was going into c:\users\username\appdata\roaming\ and delete the watchguard folder. It will create a new one. By the way anyone know how to read the dmp file? Notepad just shows garbage.

Hi, I'm having the same issue and I opened an issue but watchguard support tell me that they verified it a lot of times to connect to my firewall with SSLVPN and it was good for them, no stuck. Now I found this thread, so I assume you have identified the problem and are going to fix it? Is there any ETA? Is very anoying for a company with 400 users to restart app until it works and don't get stuck.

We are on the latest version for both, firewall and SSLVPN Client.


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Hi, James, the update that you mean that is going to be release this week, is on the side of firewall (firewire) or vpn ssl client?. If I join beta program is possible to test it?

I will attach you in the case my mobile number if you wanna call me. here is GMT +1 but you can call me until 23h GMT+1

We are using the Watchguard mobile VPN client and I have multiple VPN profiles. For some reason the delete button is greyed out. Does not matter which profile I select I cannot hit the delete button. This seems like a silly question but how do I delete excess profiles? I also tried with and without a default profile and selecting one that isn't default.

"Also, regardless of the authentication protocol that's used (PAP, CHAP, or EAP), if your MFA method is text-based (SMS, mobile app verification code, or OATH hardware token) and requires the user to enter a code or text in the VPN client UI input field, the authentication might succeed. But any RADIUS attributes that are configured in the Network Access Policy are not forwarded to the RADIUS cient (the Network Access Device, like the VPN gateway). As a result, the VPN client might have more access than you want it to have, or less access or no access."

we have this working with the push notification to approve on the MS App, couldn't get it working any other way so we've paused the roll out over issues with staff forced to use personal mobile and the ms app.

Assuming you have Azure MFA already setup, all requests to that Windows NPS (RADIUS) server then get sent to Azure which then triggers the MFA request by way of notification on the user's mobile device.

I found the documentation from it: -center/en-US/Content/en-US/Fireware/mobile_security/mosec_fireclient_android.html

it says The FireClient app is no longer available for download from the Apple App Store or Google Play Store.

The TAP driver did not solve our "Waiting for connection" issue, but it looks like it is a bug with ESET antivirus which we are currently using. Updating the Mobile VPN with SSL client app to 12.5.3 resolved the issue for us. Our XTM850 does not hand out that version client even with the latest OS for that model, but our clients M470 running v12.5.3.B616762 (update 3) now hands that version out.

The VPN client app v12.5.3 version can also be downloaded in this ESET article - -watchguard-mobile-vpn-connection-issue-with-eset-endpoint-antivirus-eset-endpoint-security

I'm testing out a mobile IPSEC VPN and everything works great except internet access. I'm not using a split tunnel and we are using policy based routing on a M500 with two external interfaces. The VPN clients are using a virtual IP pool that is different from all of our trusted/optional networks. I've added the network address for the IP pool to our Dynamic NAT settings and specified External-A as the external interface. I've also added the IPSEC user group to our HTTP, HTTPS and TCP-Outgoing policies. PBR settings for these policies also use External-A.

Over the last several firmware revisions WatchGuard has been working to provide updated security options for their mobile VPNs. The release of Fireware 12.0 removed the PPTP VPN, due to security issues. Now WatchGuard provides the following options for mobile VPN configurations:

In the past the recommendation was to utilize either IPSec or SSL. However, the security benefits of these have been replaced with the IKEv2 VPN. JSCM Group now recommends that mobile VPNs be changed to utilize the IKEv2 option for added security.

The IKEv2 VPN offers the highest level of security of the mobile VPNs available on the Watchguard firewall. This VPN option includes multi-layer security, and supports certificate-based client authentication instead of a pre-shared key.

NOTE: Ensure that the .mobileconfig file has been shared with the iOS device before starting these steps. This file is found in the extracted .tgz file under the MacOS_iOS folder. Most mobile devices may have trouble extracting files locally.

NOTE: Ensure that the .sswan file has been shared with the Android device before starting these steps. This file is found in the extracted .tgz file under the Android folder. Most mobile devices may have trouble extracting files locally.

Next, look for the policy that was automatically created when you set up your IPSec VPN. If you review this policy, you will see that it is allowing traffic to any internal and any external resource. Additionally, this policy is open on any port. If you leave this policy in place, access through the mobile VPN will be unfiltered.

To secure this mobile VPN traffic, we typically recommend that this default policy be edited or removed and replaced with policies that specify the access needed. This depends on how you want your mobile VPN used. There are numerous scenarios that can be used, but we have outline the three most common.

If you want your mobile VPN users to be able to get to internal resources on any port but not web resources, you can simply edit the default mobile VPN policy. All you will need to do is remove Any-External from the policy.

If you want your mobile VPN users to be able to get to internal resources but want to restrict the ports available, you can remove the default policy and replace it with the ports you want. For example, if users only need RDP access when connected to the mobile VPN, you only need to create an RDP policy. To do this, while on the Mobile VPN with IPSec tab, add a new policy. Select the mobile VPN profile that this policy will be applied to.

If you want your mobile VPN users to be able to get to internal resources, you can start by editing the default policy as outlined in Method 1 to remove Any-External. Then, you will need to add policies to control web traffic. To do this, while on the Mobile VPN with IPSec tab, add a new policy. Select the mobile VPN profile that this policy will be applied to.

After deploying Rublon Multi-Factor Authentication (MFA), users who use the WatchGuard Mobile VPN and Mobile VPN with SSL Client clients can now secure their connections by enabling an extra layer of security. This additional layer of protection is a Mobile Push authentication request sent to their mobile device or an Email Link sent to their emails.

AuthPoint features cloud based deployment/management plus Android/iOS mobile authenticators. Securely authenticates users via smartphone app with Push-Base/QR Code-Based Authentication and Time-Based One-Time Password (OTP). AuthPoint can be deployed with or without a WatchGuard firewall. Price per user, number of users can be entered on the basket page.  17dc91bb1f

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