I have vtiger 7.1.0 version running on shared host environment. I have asterisk 11.25.3 running on ubuntu x86_64 in AWS lightsail instance (VPS). My inbound and outbound calling from softphones working properly. But not from vtiger. Neither inbound nor outbound calling is working. I put vtiger asterisk connector on my asterisk server. Details of VtigerAsteriskConnector.properties are:
(If you had been using the local script syntax, and there was only a relative file name, and nothing in the agi-bin directory, it would have been obvious why it was failing, but, as AGI is always a local customisation, we would not have been able to tell you what to put there.)
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i'm trying to implement Issabel + Call Center + Vtiger CRM 5.2.1
I created agents, campaigns, etc.. all seem to work fine (i have only outgoing calls for the moment).
The agent fills the form, the form is saved in a .csv file..
Now, i want to add Vriger CRM to my setup.. i suppose this is done by logging in the agent to Vtiger and use external urls..
PAOK1926 Hello, I just installed vtiger 7.0.1 and connect it with issabel using SPAsterisk connector. Now I can see the pop-up of incoming call on vtiger screen, because I put extension number on CRM extension field.
Now I want to go further on and implement this scenario with call center agents not on a specific extension. The problem is, call center agent are the part of the queue, do I need to put queue number on CRM extension field? 152ee80cbc
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